Category Archives: Planning

Arguing Over Avocadoes (and little bit tomatoes as well)

Simon Veksner had a good analogy on his blog about subjective nature of advertising arguments:

Our debates are more like one person saying “I like tomatoes” and someone else says “I don’t like tomatoes, I prefer avocados.” 

To continue with avocadoes and tomatoes, there are two types of arguments in advertising context:

1. Arguments about preference

I like avocadoes and you like tomatoes. When asked the question which one tastes the better, we are both right. Then we should evaluate does our view reflect target audience at all. This is something people tend to forget: you are almost never part of target audience. It´s nice that you like avocadoes, but that does not say anything If it comes to a fight, it usually ends up that the one with loudest voice or biggest title wins. You are essentially arguing about what feels right.

2. Arguments about facts

Sometimes the selection should not be subjective, but can actually be objective and based on facts. If we need to select the item having more fiber, we should select avocado (7g vs. 1.2g in 100g). There is no question about that. If we are asking which one of them is healthier, the question is trickier. If we agree on variables we compare, we can come to a conclusion with that question based on facts. I.e. if we agree that fat and calories are bad, we should select tomatoes. If we emphasize magnesium and vitamin A, we should go with avocado. If it comes to a fight, facts should win. You are essentially arguing about what is true.

Both of these argument types are ok and I always enjoy debating and fighting about ideas. The frustration comes when you argue about facts, but your opponent still bases her view on preference (and fails to see that). Disturbingly often people dismiss the obvious facts because of their past experience or shaky anecdotal evidence. That is fine if you are arguing about the taste of avocadoes and tomatoes. But if we want to select the healthier fruit*, you cannot base your decision on the “fact” that you don´t like the color “green”.

Sometimes it is not also about choosing between avocadoes and tomatoes. You can also try making guacamole.

*Which brings us to another debate: are tomatoes fruits or vegetables (I hope that no one has that argument with avocadoes)? The answer depends on from angle you are approaching it. Scientifically both avocadoes and tomatoes are fruits. Naturally they are used as vegetables in cooking. In US Supreme Court the latter view won, based on the ways tomatoes are used and the popular perception about them. Good reminder that you have to always reflect the facts to your target audience´s perception of them.

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Anatomy of An Insight: Mulberry #WinChristmas

“The worst gift I was given is when I got out of rehab that Christmas; a bottle of wine. It was delicious.”
-Craig Ferguson

While John Lewis and Coke do the sentimental sugarcoated Christmas ads, it is Mulberry who does the most authentic and snarky Christmas ad. It is done by adam&eve, who have also done the John Lewis ads. This is a great manifestation that great agencies are not just one-trick ponies (or unicorns):

Insight: Christmas is a material holiday.

Yes, there is some religious aspect to it for those who are into those things.
Yes, it is nice to spend time with your family
Yes, it is awesome to eat all those weird Christmas foods you would not eat any other time of the year.

But, at the end of the day, the Christmas is about presents. It is unadulterated celebration of capitalism and consumption. Forget all “the thought behind the gift is what counts” –bullshit, the greatest gifts are well-known brands with good resale value. Actually based on the studies people appreciate more presents they have asked for instead of surprises. Like my good friend summarized it couple of Christmas ago:

“This year we should buy some proper presents and not any of those self-made ones”

 I have once bought Mulberry bag as a present and I have probably never gotten such a good response for a gift. Not even when I tried to top it up next year with unicorn.

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Behind Every Brilliant Brand, There is A Brilliant Person

“When you have found a good client, do not let her go even if she switches a company”

This advice struck me early in my advertising career. Every time I meet a person who impresses me, I make a mental note to follow her career and to keep in touch (at least add as a LinkedIn contact). Mainly it is to test my judgment of people and you never know when your paths cross again. Generally it is also more pleasant to work with brilliant people than mediocre ones.

Great people tend to do great things whenever they are. They make strong brands stronger and can uplift the more tepid ones. If you have a strong brand, the occasional assholes cannot generally ruin the legacy. The rotten apples can permanently damage the weaker brands.

Advertising business is a people business. Being happy and successful in your work is relatively easy if you follow the following five steps:

  1. Maximize the amount of time spend with brilliant people.
  2. Minimize the time spent with idiots, bullies and psychopaths (unless latter ones are really brilliant).
  3. Stay in touch with the great people you have met during your career.
  4. Avoid the horrible people you have met during your career.
  5. Constantly meet new people. It is like shooting in basketball: The more you meet new people, the more opportunities you have to meet great people as well.

Your success seldom is about what you know but whom you know and with whom you have the opportunity to work with.

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#OperationAirKangKang: Why You Should Not Hustle People in Internet Age?

Internet has not made us safe from con artists. However, thanks to Internet, it is harder to keep scamming people. The frauds are exposed and shared faster. The backlash for them is also fierce.
On recent days the whole Singapore has been buzzing about one fishy store in Sim Lim Square (famous mall in Singapore for buying electronics and getting conned). The shop called Mobile Air first refunded $1000 dollars in coins to Chinese tourist:
Refunding with coins
Then they scammed Vietnamese tourist of his two-months worth of salary and made him beg and kneel with the refund:
Begging for refund
These are not isolated acts and the store has gotten over 25 complaints in just three months. Mobile Air is also not the only shady operator at the same venue as news about other cheats has been reported.
Previously these outrageous acts would have been forgotten and maybe addressed by officials later or not. Enter the Internet. Now thanks to certain anonymous individuals this thing has been exposed and “the justice” is served.

There four important lessons to be learned about the whole incident:

1. If you have deal too good to be true. It usually is.
This serves as a reminder for all of us consumers.
If you are sold brand stuff (iPhone 6, Rolex Watches, etc.) at below the market prices, they are either fakes, stolen or there is some string attached. According to former Mobile Air worker, the scam with Mobile Air was to lure person with the best price. Then you sign a contract, which forces you to take an extra $1000 warranty. No one reads the fine print, but it still is a binding agreement. When you demand refund you are bullied to not get on it.
Mobile air supervisor compared these totally unforgivable tactics to chicken rice price difference in high-end hotel and food court (as if stall in Sim Lim Square is comparable to high-end hotel). In desperate attempt to justify this scam he likened it to upselling you jeans if you buy a top.
Pardon my French, but bitch, please.

2. Clever scam artists don´t draw attention to themselves
Mobile air is not the only dubious merchant in Sim Lim Square. If you want to keep doing your dirty deeds you better do it smoothly. If you refund 1000 dollars with coins and publicly humiliate people you are just begging to get caught eventually. Best (or worst depending on your viewpoint) deceptions are the ones you do not even realize that you are have been scammed.

3. Citizen punishment can be harsher than the capital one
The owner of the Mobile Air has been thoroughly exposed thanks to the troll site SMRT Ltd (Feedback). Basically they have collected enough info on him to do an identity theft (address, phone number, email, etc.) To see the whole scope of the activities, I recommend reading this full lowdown.
The guys (I assume they are guys) are really ripping him apart and based on their latest post, they will just keep going:

//

Citizen vigilantism is a double-edged sword. At its best it helps to bring justice to people when official organizations have failed the individual. At its worst it will activate Internet lynch mobs with incomplete information but a lot of hatred. With Jover Chew dude though, it reminds me of the old saying: you reap, what you sow. You can check how things unfold by following the hashtag #operationairkangkang.4. It is now easier to be involved
Searching for dirt on wrongdoer is quite extreme way to find justice. What has really delighted me though is that Singaporeans have pledged over 10k for that poor Vietnamese guy to get him an iPhone 6 in Indiegogo.

I just hope that this fundraiser is not a scam as well.

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Anatomy of An Insight: Netflix GIF Campaign

Using technology is not an idea.

However, when you do something as cool as this you do not really need to unearth some deep insightful human truth. Sometimes it is just enough to surprise and delight your audience with that technology:

Insight: People are already making shitloads of gifs about TV series. Why Netflix would not use gifs about TV series in their advertising?

That insight itself is quite bland so we need couple of twists to make this interesting. This is what many people in agencies don´t realize. Advertising seldom is doing something completely new. It is adding new twists to proven tactics. Therefore we don´t necessarily need to do different things than our competitor, we just need to do it

Twist #1: Put gifs in outdoor. Internet is full of GIFs, your nearest MRT station not necessarily so. I deliberately exclude the fact this was “the first time outdoor ad that was done entirely with GIFs”, because that is just typical case study hyperbole. There is first time for everything. The first times are not necessarily relevant, pleasant or something you should have done in first place. Like having first soda ad in space. Why?

Twist #2: Make them contextually relevant*. Make the ads react to their surroundings (weather, location) and make them real-time.

So there you have it, a recipe for success:

Fairly OK insight+2 twists+ Nice technical execution=Really Great Campaign!

*Planners should deliberately stay away from jargon as majority of the advertising problems are translation problems.

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9 Tips On How To Be An Interesting Conference Speaker

I used to speak in quite a lot of seminars and conferences.
Nowadays I do it less, which means that I do not generally attend any conferences any more. I have some real work to do.
It is always nice to meet new people, but generally they are always the same people frequenting the seminars (those who have time for them). Other reason why I am avoiding the seminars is the quality of the presentations. Generally they are really boring. If I don´t get a new idea from every presentation, the time spent surfing web and watching cat videos would be time better spent.
Based on my experience in conference circuit, below are nine tips on how to outshine your competitors on the stage. If I would conclude it to one sentence, it would be about: “People are not interested about what you know, but what do you think and feel”. If you can convey that in your presentation, you are already quite far on making compelling presentation:

1. Have a point of view
This is the most important thing. When you are speaking at a conference, your main goal is to be interesting. You are not promoting your company; you are promoting your thinking.
What is the main idea you want to get across? If you do not have that clear idea with your presentation, you should get out of that stage. Now.
Having a point of view does not mean that you are smart or even close to the actually truth. The information is accessible to everyone, but only you can provide your own point-of-view. That is what makes you unique presenter. Don´t tell me stats I already know, but what is your take on those stats.

2. Don´t pitch your company, pitch yourself
I met my ex-colleague during lunch break of seminar he was attending. He mentioned that majority of the talks were just company pitches. This is like a plague especially in Singapore. I even attended Pecha Kucha here and majority of the talks were company pitches without no personality or point-of-view.
It was really downer.
I have gotten leads from every industry seminar I have spoken. I have usually mentioned firm I was working in the beginning and occasionally shown couple of case studies of what I have done (if relevant). That´s it. 99% of the presentation has been trying present compelling point-of-view about the state of world. Generally after the seminar, there has been a queue of people coming to talk more. There will be opportunities to handle your business cards and give your elevator pitch after your presentation. Would you rather talk with an interesting person with compelling views or desperate salesman who just sweats desperation?

3. Go against the grain
You have to make your audience feel something. If you are speaking in Social Media conference, have a title “Social Media is Dead” because every other presentation is praising the collective power of social media and using the same case studies. You don´t need to preach the idea of social media to already those already converted. You have to wake them up!
Generally people who attend seminars are more up-to-date with the world, so you can try provoking some thoughts from them. Also those who would need digital marketing education never attend the digital marketing seminars.

4. Good presentation asks questions, but does not provide answers
Usually length of a presentation in seminar is 45 minutes. It is quite a short time. If you can make people think and asking questions, your goal is accomplished. The idea is not showcase everything you know, but to showcase the highlights of what you know and think in interesting way.

5. Good presentation is entertainment, not education
In seminars you have a fierce competitor for the attention: the smartphone. Immediately you are sounding boring, people start to focus on their mobile devices.

6. Don´t Sweat The Technique
I have seen great presentations without any aids or props. I also have seen awesome presentations, which use all the technical bells and whistles you can imagine. If you have the compelling point-of-view, the technique can either amplify or weaken it. It is more about personal preferences and style you have when presenting. Prepare also that there are always technical difficulties: no Apple adapters, fonts missing, computer breaking down, timelines not met, and microphone on mute… Be professional with it and go through the worst-case scenario before your presentation. Be ready to present even without your precious slides.

7. Adjust to the audience
Smaller the audience, the more interactivity I try to have and vice versa. General rule-of-thumb is that bigger the audience you have the more idiotic the questions will be. That is because they are not questions anymore, but more about showing how smart the asker is. Usually they are also pitching their company. Save that stuff for after-seminar cocktails, please.

8. Don´t Say Sorry
I don´t care if you haven´t had time to prepare your slides. When you are in the stage, be proud and don´t apologize your existence. You should be there for a reason.

9. Dress snappily
If everything else fails, at least they remember that you had flair and mint sneakers.

Speaking of conferences, I don´t like sending my slides in advance either.

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Anatomy of An Insight: Bud Jukebox

Marketing alcohol brands in bar setting is a delightful task, because generally your audience is quite willing to hear your proposition.

One of the smartest gimmicks I have encountered was in Divine Bar. When you order a wine bottle, “a wine fairy” goes to fetch the bottle with cable. The whole order was part of performance. It definitely got our group to order bottle of wine instead of just having regular pints. Actually they could even up the ante by placing the most expensive wines the highest to encourage even more splurging:

Wine Fairy

“Wine Fairy” reaching for the bottle in the middle of the picture (sorry for the blurry picture, it was a blurry night)

The following Budweiser activation is a brilliant idea merging together promotion to sell more beer and providing actual value to the consumer:

Budweiser – Bud Jukebox from Bruno de Carvalho Barbosa on Vimeo.

Insight: Choosing a beer in bar setting is quite arbitrary. You either choose what is on the tap or go with the best promotion. How could you do the beer promotion so it would have a little bit more idea on it? What value could you provide which goes beyond traditional discount?
Jukeboxes are social glue in bars. There are always people who want to play some music and also pay for it. What if you could have jukebox, which works with only Budweiser beer caps? Would you select Budweiser instead of Miller to get that “currency”?

The idea is just perfect for the bar setting: fun, simple and relevant for the product. Not to mention increasing sales of the product. I love ideas where you turn a neglected part of the product (this time beer cap) to something valuable.

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How To Survive in World? Take The Piss Out of Everything

All the personal development stuff in workplaces makes me feel awkward.

Self-assessments, 360 reviews and personal SWOT evaluation is just a really odd and alien concept to me. I am more familiar with the competitive sports feedback loop. Your coach keeps saying that you suck, until you become better, hit your coach or quit (can be combination of all of the above). Negative feedback fuels your fire to show the world.

Developing yourself is naturally important and performance reviews in work as well. Maybe because of that sports background, I generally remember the negative feedback better. The following two criticisms I have gotten throughout the years have stick for some reason:

1. Being too cerebral

I had to check what that word evens means from a dictionary. I think that proves that this criticism was not really valid.

2. Trying to make joke about everything

This I heartily endorse and will continue to do as long I am living and breathing. 

If you do not recognize the absurdity of work and life in general, you will likely suffocate to your own seriousness. Like my spiritual advisers Monty Python stated in their song “Meaning of Life”:
 
What’s the point of all this hoax?
Is it the chicken and the egg time, are we just yolks?
Or perhaps we’re just one of God’s little jokes
Well ca c’est the meaning of life

The humor is the greatest survival mechanism to the various setbacks of life. Continuing with my gurus Monty Python from “Always look on the bright side of life”:

Life’s a piece of shit, when you look at it
Life’s a laugh and death’s a joke, it’s true
You’ll see its all a show, keep ’em laughin as you go
Just remember that the last laugh is on you
And…
Always look on the bright side
of life…


Humor is a universal way for people to connect. You laugh with someone, laugh at someone or are the one who is laughed at.
When people and things get too self-righteousness to their own right, it serves as a balancing act. If you are not able to laugh at the things you are doing, you have drunk your own Kool-Aid for way too long.
Irony is the highest form of self-confidence. That is why we trust people who are able to laugh at themselves. We recognize that they realized something bigger in this life. If you look at the bright side of life, generally the bright side will eventually appear.

The minority of us still buying records in 2014 has experienced the surge of special pre-order packages from artists. With colored vinyl records, autographed shirts and other swag, artists are trying to fill the void of the disappeared record sales. Rappers El-P & Killer (collectively known as Run The Jewels) took a delicate piss on the phenomenon with pre-order packages to their sequel Run The Jewels –effort. In addition to real colored vinyl and merchandise packages, there were a couple of really crazy ones:

The We Are Gordon Ramsey Package*: 150,000.00 USD
Run The Jewels will self produce a new episode of Kitchen Nightmares with Gordon Ramsey, with Mike and El both playing Gordon Ramsey.  We will travel to a restaurant with you of your choice, completely uninvited, and attempt to force them to change their menu. All the while verbally abusing and insulting the entire staff to hilarious effect.
 
The Self Righteousness For Sale Package*: 350,000.00 USD
Run The Jewels will spend 6 months pretending to care about whatever you care about.  We will travel to no more than 3 events of your choosing and make eloquent, timely speeches on your causes behalf.  We will shoot a heartfelt, informative video for your cause as well as co-author an info packet to be distributed on your causes behalf that includes an original song called “WE’VE GOT TO BRING _ _ _ _ _ _ _ TO AN END”.  This offer does not extend to terrorists or cops.
 
The Run The Jewels Retirement Plan Package*: 10,000,000.00 USD
Run The Jewels will retire from music, making only one song a year for you personally. Every song title will be your name with a number next to it.  You are free to exploit these recordings however you feel like. 
Includes:
All run the jewels publishing from any new song created during our retirement
2 fake gold 36” chains
2 green hands
A sticker

 
The Meow The Jewels Package*: 40,000.00 USD
Run The Jewels will re-record RTJ2 using nothing but cat sounds for music. You are free to profit from this album in any way you see fit up to 100k in net global profit or 3 years (whichever comes first).

Actually the last one has now become a reality. Hardcore fan started a Kickstarter campaign to raise those 40k. And as of writing this, it has already gone over that goal.
Yes we are getting a rap album done entirely from cat sounds:

The surrealism continues with this video where El-P “auditions” potential collaborators:

Where this really gets interesting is that the proceeds from Meow the Jewels will benefit Eric Garner and Mike Brown, who were victims of police brutality. El-P summarized the project really nicely:

“(This is) an opportunity to possibly do something good in the stupidest way possible.”

Just because you are not taking things serious, does not mean that you don´t care.

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Anatomy of An Insight: Horse With Harden

horsewithharden

NBA season is starting soon and it will be super interesting.
Kobe and Derek Rose are back and Lebron is back in Cleveland.
From advertising perspective I have really enjoyed the James Harden & Foot Locker collaboration, which has resulted in many entertaining ads like “Short Memory”-series:

Charles Barkley is the greatest player ever and the most funniest commentator as well:

Pt.2 shows that sequels don´t ever work in Internet:

However, one of the more innovative campaigns was James Harden playing HORSE with Interwebs:

Insight: It is the age of YouTube celebrities. With enough time, you are able to do a trick shot that even the best NBA players cannot nail in one go. Opportunity to flex your special shot against James Harden is just too tempting.

It is always tricky for a brand to get people to engage to their competitions. When you can provide exposure and fame to the participant, the devoted fans will deliver. When you have people investing their time and putting their best effort to the campaign it will become interesting content for those who just want to consume the entertainment.

I have to say I like James Harden more as an advertising person than player, because this Beard Guru ad for NBA 2K15 is hilarious as well:

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Judge The Book By Its Cover

My publisher said that there are two things that determine the success of a book:

  1. The Cover (front 95%, Backcover including the summary 5%)
  2. The Name of the book

Generally author does not have anything to say with either of these. Naturally first I was offended as an author by the comment. However, when I started to analyze my own behavior in library, this made perfect sense. If I don´t know the author, I skim the cover and the title quickly and move on.

I trusted my publisher´s judgment and both books sold well. Although I am marketing professional, my view of the product (myself) was jaded. I had basically drunk my own Kool-Aid for too long. You need people who have non-biased view of your business and brand. Therefore I am a little bit suspicious if same team works for too long with same brand. You start to become too attached to it and the same time distanced from reality. Majority of brands do not live in reality, but in their own imaginary brand universe. One of the most important tasks for the agencies is to connect the brands with reality.

Other important lesson with the books is the short attention span. Your magnum opus will be assessed in matter of seconds, and if you don´t catch the attention immediately, no one will buy it. When people don´t know you, they judge you quickly and based on superficial things. Majority of the people do not want to try new things, they just want to find slightly different versions of things they already like. That is why novels from the same category always look the same and everyone wants to have Nordic crime writer on their roster.

If you become successful author, the meaning of the book´s name and cover diminishes but does not totally vanish. There will always be people who do not know you, although you are New York Times bestselling writer. When you have attracted enough people with your cover and catchy title, eventually your name as a writer becomes the main decision criteria. To get there is a long journey.

For a newcomer, this is important thing to point out. You have to first establish the reference point, before you can show how you are different.

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