It is not secret that I am fascinated with WeChat. It showcases the promise of conversational commerce in action. Yesterday I was talking about the opportunities in WeChat in Lead Conference. The different features we all know, but I find the small portion in the end of my presentation about the future of WeChat truly intriguing. We all know that WeChat has made huge leap from communication platform to payment platform.
WeChat: Messaging platform evolved to payment platform
It is currently the digital lifeline of the whole China, but what they are planning in the future. Below are couple of key points about WeChat future:
What about the global expansion?
WeChat tried to become a global messenger app. They hired Messi in 2013 with big money to be the face of WeChat. And apparently they got downloads but not engagement. Messaging apps lives and dies based on do you have anyone to message with. Techinasia dubbed WeChat´s global expansion “a disaster”. What makes WeChat unique in China is hard to replicate in other markets because of different digital ecosystem, legislation and other monopolies ruling the roost.
Now WeChat has pretty much abandoned these global aspirations as consumer product, but don´t be fooled they are still eyeing for global expansion but less as B2C product but more as B2B offering. There are two main ways how WeChat is creating its global footprint:
1.Being the gateway to China for western brands
WeChat wants to work with International brands to enable them to sell their products through its Chinese online retail platform. The benefit is that companies can then avoid some of the bureaucracy in China when setting up their own retail operations in the country.
“Almost 95 per cent of global [luxury] brands are on WeChat now — in the UK, there is Burberry and Mulberry, in Italy, Valentino, Zegna, Prada, all the big brands. Two years ago, the number was 50 per cent and last year 75 per cent, so the growth has picked up recently.”
-Andrea Ghizzoni (Europe Director, Tencent)
2. Conquering Europe and other markets through payment
Majority of Chinese tourists prefer to pay with Alipay or WeChat Pay, and only 10% would opt for cash or credit cards. This consumer sentiment has not left unnoticed by the western retailers. Chinese tourists are extremely lucrative target audience and if offering familiar paying option can ease the buying process I would be really surprised of not seeing WePay more present especially in western luxury retailers:
“Chinese customers tend to close the sale more quickly when they know that they can pay with mobile. Those transaction times are extremely quick, at under a minute.”
– Candice Koo, the Managing Director of CANCAN
All roads lead to AI
Like other big Internet monopolies, Tencent is making big strides with AI. This year they opened research facility in Seattle solely focusing on artificial intelligence and last year they established AI lab in Shenzen. AI is build around robust data so WeChat has clear advantage as they have vast amount of conversation and connections data. More importantly they also have payment data through its WePay platform. So essentially WeChat is sitting on the most valuable data sources: how people are spending their money? Where people are? And what they are talking about?
“Shopping and search engine data show one type of data, which is purchasing or shopping intent, which is valuable, but different. For example, if you were to build out an Natural Language Understanding engine, you would not use search engine data, because no one searches based on complete conversational phrases.”
-Tak Lo, Zeroth AI
There are already couple of prominent accounts utilizing AI within WeChat. Chumen WenWen is voice assistant that connects to third party APIs and answers questions around what you should do (e.g. restaurants, movies, services and more). Alibaba got headstart with facial recognition with its widely covered “Smile to pay” collaboration with KFC but it will be sure that WeChat will be launching tools based on facial recognition technologies. WeChat has also been improving its search function going head-to-head against Baidu by incorporating more social and connection information to its search results.
On a lighter note, what has become tradition with Microsoft AI Chatbots, their WeChat Chatbot Xiaobing and other chatbot BabyQ also went rogue and started slandering communist party.
“My China dream is to go to America.”
– Xiaobing (WeChat Chatbot)
“Do you think that such a corrupt and incompetent political regime can live forever?”
– BabyQ (to the question about Chinese Communist Party)
If you want to know where Western conversational commerce is tomorrow, you only need to analyze what WeChat is already today.