Category Archives: Social Media

Aug 15 2018
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Advertising, Digital Strategy, Insight, Marketing Strategy, Social Media, Strategy

Treat YouTube Bumpers like Print Ads

YouTube Marketing

Me finding something weird under my fingernails during my presentation about Video trends

Yesterday I was speaking in “Digital PR Strategies 2018”-seminar about how to build your brand one video out of time. While rambling about industrial shredders, Finnish midsummer buyers buying cucumbers and condoms, opportunities of Augmented Reality or how we have worse attention span than goldfish, I also talked about YouTube Bumpers (actually connected to our short attention span).

Those 6 second non-skippable ads have been talked about a lot in last year or so. One key drivers for more shorter video ad content is that majority of audience detest most advertising that is pushed to them. Pushed being the operating term; people are consuming content more than ever before and they are fed up with the bad intrusive advertising more than ever before. So if you take a cynical view, using short form content and branding from first second onwards is preparing to fail: “people will skip it anyway so let´s just be fast”.

The truth is naturally more nuanced and there is a role for different lengths of brand content. The important thing is to have distinct roles for the all the different video assets. It is therefore crucial to recognize what YouTube bumpers are and what they are not.

Bumpers are not for brand building or explaining complicated nuances about your product. However, they are useful tool for brand recall and enforcing your unique selling point (if you have any).

Therefore you should not think about 6 seconds as a grand storytelling tool*, but more like a print or OOH. You can communicate one strong message, one strong visual (that is naturally moving because it is video) and your brand. Nothing more, nothing less. Don´t get confused by that is video, think of it as print ad and probably your creative will become much better.

*And yes I have seen the 6 second renditions of literature classics. And they suck balls compared to original material (although some of them are quite funny). But no one in their right mind would even compare YouTube bumper to great literature novel, apples to oranges and so on. 

 

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Jul 26 2018
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Advertising, Business, Insight, Marketing Strategy, Social Media, Strategy

Aperol Spritz Effect: 5 Ways to Make Your Brand Stand Out

Negroni

I am more Negroni than Aperol Spritz guy, so here I am enjoying the poison of my choice in the birthplace of the drink: Florence.

Besides the unprecedented heatwave across the world, there is method to current Aperol Spritz* madness. Recent New York Times article highlights on how Campari (owner of Aperol –brand) has been smartly devising a marketing plan and actions that have made Aperol Spritz the go-to drink of the Summer. Below are five tips on how you can make your brand stand out the same way as Aperol Spritz:

  1. Ride the trends (both big & small)

Bigger trend in US is that people are gravitating towards low-alcoholic (or even non-alcoholic) drinks. Aperol Spritz has alcohol content slightly under 10% (of course depending on your mix) that makes it less that your glass of wine but still gives you nice summer buzz.

That trend towards low-alcohol drinks is already mainstream.

For other important trend, you need to dig deeper to current cocktail culture. Americans are starting to appreciate more bitter tastes in their alcohol. That change is driven by Cocktail bars. Progressive bartenders have been using more Amaros (herbal liqueurs mostly from Italy, but recently more and more also from States) in their cocktails and shots of Fernet-Branca have almost become the secret handshake for bartenders. Elevated taste towards bitters has also increased interest to Negroni (my go-to-cocktail of equal parts gin, Campari and sweet vermouth) that Campari has been capitalizing as well on smaller scale with strategic partnerships with bars.

  1. Have distinctive look and feel

The strongest asset of Aperol is the distinctive color (only rivaled by Campari from the same parent company). When person is drinking Aperol Spritz, you immediately recognize the drink. It is characteristically Aperol and it serves as cue that simplifies your selection. It also helps that you have the brand name in the drink: beer or wine can be anything but there is only one Aperol Spritz.

You cannot deny Aperol old Italian tradition. Aperol was invented already in 1919, although it became popular only after World War II. That history brings credibility to the product.

  1. Own the occasion

Campari has made deliberate push to make Aperol Spritz the drink of summer. They have partnered with popular summer hangouts and events concentrating their media push and visibility to those occasions as well. It is easier to own one season than all the seasons; one day instead of every day or create your own small moment instead of trying to carve a part of bigger moment. Campari has been successfully doing it this also with Negroni Week,  event in June, where various bars are doing their Negroni variations and part of the sales go to charity.

  1. Get the product to the people

In the previously mentioned events and hangouts Aperol spritz has also been handed for free. The biggest hurdle with any product is to get it to the hands of the consumers and sometimes it might be worthwhile investment to give the first pop for free. When your product is distinctive and instantly recognizable, the social validation of people using the product starts to spread like wildfire. You can recognize that someone is drinking Aperol Spritz compared to standard glass of wine.

  1. Make it Instagram-worthy

Not only you need to have drink that tastes nice, it also needs to look nice in your Instagram-stores. Campari has been creating different Aperol-branded swag (wine glasses, straws, umbrellas, sunglasses, orange fans) that serve as good props for social media posts and encourage you to share. Photo with you and Aperol Spritz portrays classy but care-free attitude; perfect for Instagram.

Although there is a speculation that Aperol Spritz might be the gateway to Campari Spritz, I don´t see the current popularity of Aperol Spritz as a fad. It is build on solid product with rich history, understanding of the trends affecting category and smart focused marketing campaign.

*And for those who don´t know, Aperol Spritz is a drink with aperol, sparkling wine and dash of soda.

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Mar 26 2018
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Digital Strategy, Marketing Strategy, Planning, Social Media, Strategy

The Only Blog Post You Truly Need to Read About Tech Trends in 2018

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JWT Mirum APAC SXSW Delegate

As many of you might know I was 1,5 weeks in Austin, Texas in SXSW. I attended probably too much of talks and been quite amped up even after. During the seminar I was part of JWT Mirum APAC delegate and I blogged all the way through from the conference (including some videos). Below I have compiled majority of lessons I got from the seminar.

Besides this I saw my idols Arnold Schwarzenegger, U-God (from Wu-Tang Clan), Bushwick Bill (from Geto Boys) and saw the reunion of one of the most progressive hiphop acts of all time Dr. Octagon. Great trip indeed. Below you can read all my observations and insights from my trip:

Summary

Three Main Lessons from SXSW

All About The Data

Data is The New Oil, but also the Oil Spill


How to make your Data actionable?

How to Lie with Data?

From Big Data to Smart Data: How Blockchain is Enabling Both Convenience and Security of Your Own Data

Don´t Take It for Face Value: Facial Recognition as the New Data Point

AI Requires us to Be More Human

“We have not even reach the limit of human intelligence”

From e-Commerce to V-Commerce

Disruptive Innovation

Cannabis is Leapfrogging Technological Innovation

How to Innovate in Atom-based Industries?

Necrotech: What will Be Your Digital Legacy When You Die?

New Model of Content Creation

How to Live More Fulfilling Life?

How I Found The Happiness in SXSW?

Scientific Secrets of Perfect Timing

Weird Stuff

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Dr. Octagon (Kool Keith, Dan The Automator, Q-Bert) from the Year 3000

Cheetos Vision: The Future of AI? Rapping robot

Deejaying without touch

When in SXSW, prepare to queue

Why Living in Singapore Makes You Perfectly Prepared for SXSW?

I hope that I am able to participate next year as well. It was truly great experience.

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Mar 10 2018
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Advertising, Digital Strategy, Planning, Social Media

I Am In SXSW

Hello all,

I just arrived to Austin yesterday and will be here for a week as part of wonderful delegation from JWT & Mirum Asia-Pacific:

groupphoto

Our group in SXSW 

We will be sharing content every day from the interesting talks in our blogs:

https://jwtsxsw.tumblr.com/

and

https://sxswapac.tumblr.com/

Despite having had relatively rough start in Austin due to jet lag and cramping leg after cruel flight, I had full day of talks already today.  You can read some of my observations in our blog:

Why Living in Singapore Makes You Perfectly Prepared for SXSW?

How I Found The Happiness in SXSW 2018

If anyone reading this blog is in Austin, hit me up on different social media channels.

It would be great to meet.

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Nov 02 2017
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Digital Strategy, Insight, Marketing Strategy, Planning, Social Media, Strategy

The Future of WeChat

It is not secret that I am fascinated with WeChat. It showcases the promise of conversational commerce in action. Yesterday I was talking about the opportunities in WeChat in Lead Conference. The different features we all know, but I find the small portion in the end of my presentation about the future of WeChat truly intriguing. We all know that WeChat has made huge leap from communication platform to payment platform.

wechat

WeChat: Messaging platform evolved to payment platform

It is currently the digital lifeline of the whole China, but what they are planning in the future. Below are couple of key points about WeChat future:

What about the global expansion?

WeChat tried to become a global messenger app. They hired Messi in 2013 with big money to be the face of WeChat. And apparently they got downloads but not engagement. Messaging apps lives and dies based on do you have anyone to message with. Techinasia dubbed WeChat´s global expansion “a disaster”. What makes WeChat unique in China is hard to replicate in other markets because of different digital ecosystem, legislation and other monopolies ruling the roost.

Now WeChat has pretty much abandoned these global aspirations as consumer product, but don´t be fooled they are still eyeing for global expansion but less as B2C product but more as B2B offering. There are two main ways how WeChat is creating its global footprint:

1.Being the gateway to China for western brands

WeChat wants to work with International brands to enable them to sell their products through its Chinese online retail platform. The benefit is that companies can then avoid some of the bureaucracy in China when setting up their own retail operations in the country.

“Almost 95 per cent of global [luxury] brands are on WeChat now — in the UK, there is Burberry and Mulberry, in Italy, Valentino, Zegna, Prada, all the big brands. Two years ago, the number was 50 per cent and last year 75 per cent, so the growth has picked up recently.”

-Andrea Ghizzoni (Europe Director, Tencent)

2. Conquering Europe and other markets through payment

Majority of Chinese tourists prefer to pay with Alipay or WeChat Pay, and only 10% would opt for cash or credit cards. This consumer sentiment has not left unnoticed by the western retailers. Chinese tourists are extremely lucrative target audience and if offering familiar paying option can ease the buying process I would be really surprised of not seeing WePay more present especially in western luxury retailers:

“Chinese customers tend to close the sale more quickly when they know that they can pay with mobile. Those transaction times are extremely quick, at under a minute.”

– Candice Koo, the Managing Director of CANCAN

All roads lead to AI

Like other big Internet monopolies, Tencent is making big strides with AI. This year they opened research facility in Seattle solely focusing on artificial intelligence and last year they established AI lab in Shenzen. AI is build around robust data so WeChat has clear advantage as they have vast amount of conversation and connections data. More importantly they also have payment data through its WePay platform. So essentially WeChat is sitting on the most valuable data sources: how people are spending their money? Where people are? And what they are talking about?

“Shopping and search engine data show one type of data, which is purchasing or shopping intent, which is valuable, but different. For example, if you were to build out an Natural Language Understanding engine, you would not use search engine data, because no one searches based on complete conversational phrases.”

-Tak Lo, Zeroth AI

There are already couple of prominent accounts utilizing AI within WeChat. Chumen WenWen is voice assistant that connects to third party APIs and answers questions around what you should do (e.g. restaurants, movies, services and more). Alibaba got headstart with facial recognition with its widely covered “Smile to pay” collaboration with KFC but it will be sure that WeChat will be launching tools based on facial recognition technologies. WeChat has also been improving its search function going head-to-head against Baidu by incorporating more social and connection information to its search results.

On a lighter note, what has become tradition with Microsoft AI Chatbots, their WeChat Chatbot Xiaobing and other chatbot BabyQ also went rogue and started slandering communist party.

“My China dream is to go to America.”

– Xiaobing (WeChat Chatbot)

“Do you think that such a corrupt and incompetent political regime can live forever?”

– BabyQ (to the question about Chinese Communist Party)

If you want to know where Western conversational commerce is tomorrow, you only need to analyze what WeChat is already today.

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Sep 26 2017
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Digital Strategy, Marketing Strategy, Social Media, Strategy

The Rise of The Conversational Commerce

Last week I was speaking in Seoul in Digital Marketing Conference for 400 marketing leaders. My topic was around conversational commerce: a topic that I have been writing about a lot.

conversational commerce

Speaking about Conversational commerce in Seoul 2017

I was trying to find an answer to three burning questions that are keeping me awake at night:

  • Why Conversational commerce is happening right now?
  • What it actually means?
  • How your brand should act?

1)Three big trends enabling conversational commerce

a) Mobile-first world

Messaging apps have already surpassed social media apps in popularity. Our audience is not mobile-first, they are increasingly mobile-only and becoming messaging only. WeChat has already shown the future of messaging-first digital ecosystem.

Our audience want the service and content in the platforms they are using.

b) AI-first world

Aptly in the same city I was having my presentation around conversational commerce, Alphago Go-robot beat the hell out of Lee Sedol, the world´s best (human) Go player. It was not even close match, not to mention that apparently in 37th move in second match Alphago did a move that had not been ever done in Go history and was called the most beautiful Go move ever.

Artificial intelligence will enable machines (or robots, if I may) to emulate human-like traits and behavior.

c) Digital platforms will become assistants predicting your needs

There will be more virtual assistants than humans in 2021. All the big digital companies (Apple with Siri, Samsung with Bixby, Google with Allo and Home, Amazon with Alexa and Echo) are building the assistive layer to their products.

Because of mobile platforms and evolved AI, companies are able to predict what you need and provide you personalized service.

2) What Conversational commerce actually means?

 I would define conversational commerce as “enabling people to interact with brands with way that is natural to them”. Interaction is limited to customer service or selling products. There is only handful of brans that people would actually want to have conversation with and the odds are your brands is not one of them. The natural way to communicate means two things:

  • The style you communicate: Whether it is with Emojis and Slang with text or using voice
  • With what device you are communicating with: It can be either chat (with human), chatbot (with robot) in messenger or using internet-of-things device (currently Google Home, Alexa devices. In the future whatever device you will think of).

The benefits of conversational commerce for user are:

  1. Convenience: Use whatever method and device you feel comfortable.
  2. Personalization: You save time (not necessarily money) as you get recommendations suitable for you.
  3. Decision support: Conversational commerce helps you to do decisions easier by learning from your behavior and predicting your next move.

3)What it means to your brand?

There are five key considerations you need to take into account when considering your conversational commerce –strategy:

1. Don´t get caught by hype

Conversational commerce is bigger thing than Chatbots. Chatbots have been one of the first trials on making it work. And they have not been particularly successful yet. Facebook bots have had failure rate of 70% so they were able to get to 30% of requests without some sort of human intervention. That does not mean that people don´t want good service through their messaging apps. They don´t necessarily want it through chatbots.

2. Choose your pilot market wisely

Compared to social media landscape, messaging landscape is much more fragmented especially in South-East Asia. This means that you might not be able to replicate your activities in one market to another.

3. Find the right partners

You don´t necessarily need to create every algorithm from the scratch. There is already quite developed ecosystem around conversational commerce that you can tap into.

4. Provide value and make life easier for your consumer

Like I said earlier, majority of the people do not want to have a conversation with brands. They want to have value whether it is through buying products or getting good consumer service. While you might be interested in creating the most witty Chatbot ever, it might be more wise to first ensure that you are providing straightforward utility first and then start extending to more human-like interactions.

5. Be fun and natural

That being said, the great opportunity with conversational commerce is ability to humanize otherwise transactional brand-human relationships. When you have ensured that you are providing value and clear benefit to the user, the personality of your chat can be a true competitive advantage.

We are living in the peak of hype cycle with conversational commerce and there will be round of iterations when it will truly live to its promise. My point is however clear: it is not question about will the conversational commerce happen, it is how and when it will happen?

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Aug 08 2017
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Digital Strategy, Insight, Planning, Social Media, Strategy

Three Secrets of Apple´s Social Media Strategy

Apple does not have particular social media strategy.

By being quiet, they are one of the most talked about brands in social media. It naturally helps that you make iconic products with almost religious following. They have social media channels though, because they have realized the importance of social media as a reach driver. Apple does a lot of social media advertising to help to sell more of their products. What they are not doing is “joining the conversation”. Social media is eyeballs, not likes or tweets.

applehasnttweeted

Therefore Apple´s Instagram account is refreshing detour for their muted social media presence. They are actually posting things!

appleinstagram.png

But again, it is not about Apple starting a conversation or begging for engagement. They are highlighting photos that iPhone users have taken. They are tapping to existing behavior (#shotoniphone-hashtag has nearly million photos in Instagram). They are not telling about themselves, instead they are showcasing people using their products. Instead of talking about popular culture, they are popular culture.

The odds are that you are not working with iconic brand, so you might need to approach your social media strategy differently. Still, these rules might serve as the golden standard to which you should aim for:

  1. Make products people want to talk about.
  2. Use Social media mainly as a channel for reach, secondly to engagement.
  3. Showcase your users, not your brand or products.
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Dec 07 2016
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Advertising, Digital Strategy, Insight, Social Media, Strategy

Blocking The Ad-Blocking

Ad Blocking is nothing more than someone saying your advertising sucks.

Sharon Napier, Partners & Napier

NBA: New York Knicks at New Orleans Pelicans

Ad-blockers are changing the digital advertising landscape drastically. Already quarter of Internet users in US are using ad-blockers and about 50% more is considering to start using them.  If digital advertisers are left with audience who is just incapable of using the ad-blockers, it does not sound like particularly lucrative target audience. We already know that people who are clicking banner ads are not necessarily the sharpest pencils on the drawer. Already in 2011, it was 279.64 more likely that you would climb Mt. Everest and reach the summit than to click a banner ad.

Facebook has started to force ads even if you are using ad blockers in desktop. Publishers are testing different ways to battle ad-blocking. But essentially it will a game of cat and mouse. People have already made their statement: majority of them don´t want to see your spammy ads.

So if you can´t beat em, join em:

  1. Brands should do their own ad-blockers

Maybe Amazon could this. Instead of getting non-relevant harasment, you would get personalized recommendations based on the content you are watching. Essentially Google ad network could already provide some of this level, but many of the advertisers are still quite lazy to utilize all the possibilities. New cognitive ads from Watson could provide interesting alternatives to changing the adspace from intrusion to utility.

It could be also strong statement from brands doing constantly good advertising. For example I would rather see Nike ads all the time than majority of other brands (see D&AD Ad Browser filter)

There are already some ad-blockers who are selling ad space (which sounds a little contradicting, but what the heck). The logic is that you replace the annoying and ugly ads with acceptable and beautiful ads.

  1. Reverse ad-blocker

This could be an interesting art project.

When we are flooded with fake news, actually the ads are only thing we can rely on. So I don´t actually want to block the ads, I want to block the horrible content I waste my time on. Think about it if you could block all the Facebook updates, irrelevant Whatsapp messages and biased online commentary. You would only see the good old marketing communications aimed to make you buy more instead of fake news messing with your head.

Blocking is a part of good defense, but great blockers keep the ball on court.

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Nov 14 2016
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Advertising, Business, Digital Strategy, Marketing Strategy, Planning, Social Media, Strategy

New Social Order: Why Everything You Learned About Social Media is Wrong?

nwo

“Messaging is the new web browser. Everyone has a phone. Everyone has a favourite messaging app on their phone. If your new thing can message people via those apps, then anyone can engage with you.”

Matt McAlister (Guardian) 

Social media has been good to me. I used to work in MySpace in its heyday. I mostly made my name after that doing many succesful Facebook campaigns. I have exploited all the useful social media channels in promoting my books, parties and whatever else I have been doing. Majority of readers to this blog come from Twitter and LinkedIn.

That being said, social media is not what it used to be. It has become big business. It has become boring. It has become predictable. Essentially social media has reached the adulthood.

Marketers took a while to learn the ropes of social media. Now we have to unlearn everything we knew about social media if we want to succeed in the new marketplace:

  1. Social media listening is becoming meaningless

70% of the social discussions cannot be tracked because they happen in ”dark social” e.g. in messenger platforms and to lesser extend e-mail and SMS (older demographics). All the social media listening tools are focusing heavily on Twitter with some Instagram and Facebook mixed in. That is hardly a representative of almost any audience. Social media listening tools focus on Twitter because it is easy to monitor. That is like only doing biceps at the gym, because it is the most convenient movement to do. The reality is that you don´t know what your audience is talking about in digital and most likely will not be able to know in the near future.

Regard social media listening as a pulse (or weak signal) of what is happening, but not the full accurate picture of your audience and what they are talking about. Unless your audience are ”social media gurus” and celebrities.

  1. Engagement with your audience is a myth

Facebook is not social media; it is paid media. There is no organic reach for the brands anymore. You have to approach Facebook with same tools and methods as TV (expect with slightly better targeting opportunities). The most interesting bit about Facebook is the whole ecosystem with WhatsApp, FB Messenger and Instagram. Referring to previous point, we might not know what people are talking on WhatsApp but soon we can target ads based on what they are talking.

Forget always-on, approach Facebook through campaigns. Do less, but bigger things. For smaller things, automate as much as possible.

  1. Chatbots are the magic bullet to bring utility to social and make brands meaningful

The whole digital experience will start to revolve around messengers. The real value brands can bring is not in human relationships, but in human-machine relationships. Community manager –model is not sustainable as it requires actual people running it. Seeing a social post of pizza will not improve your life, but ability to order pizza from the messenger will (or make it worse depending on how many pizzas you eat a week). Conversational commerce will be the biggest opportunity for the brands in the short run to become meaningful in digital sphere.

Define how you can bring value to your audience through messenger with chatbots. Move fast because your competitors are most likely thinking about the same things as well.

  1. Influencers and partnerships are the key to borrow relevance

Ad-blocking is becoming more and more prevalent. Whether your ad is in Facebook, YouTube, Instagram, the default setting for your audience will be to block it. Only way to overcome ad-blocking is Again brands should not play in human-human relationships, but as an enhancer and enabler of star-human relationship. You have to start working with relevant influencers and start creating native content with the relevant media entitities. The answer to ad-blocking is not making better ads, because once you have blocked your ads you will not unblock them just because quality of interruptions has improved.

Go where your audience is and play with their rules.

  1. Forget social media

Like said earlier, the digital behavior will start (has already started) to revolve around messengers. That will be a melting pot of social, mobile and eCommerce and you have to understand that whole melting pot to succeed in the new marketplace. Our audience is not slicing and dicing their life. Messengers are lifeline of their whole existence and there is no boundaries between real-life and digital.

Your audience does not live in silos. You should not select your vendors to specialize in silos either. 

New social order has been here for already quite a while. Is your company ready for it?

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Oct 10 2016
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Business, Digital Strategy, Planning, Social Media, Strategy

The Referee and The Player: Digital Media´s Dilemma

“We have also been calling for a long time for media owners like Facebook and Google not to mark their own homework and release data to ComScore to enable independent evaluation. The referee and player cannot be the same person.”

– Sir Martin Sorrell (WPP CEO)

The most successful companies of digital age are data companies. The data is their core business, so it is quite understandable they are not particularly keen to share their most valuable asset to third party companies. There is a worry that competitors could get to learn their secrets. The dilemma is that some of the secrets are crucial for business success, but other secrets are quite dirty.

“I don’t lie. I just massage the truth.”

– Jack Donaghy (30 Rock)

Facebook inflated numbers for their videos for over two years. I was not particularly shocked. 56% of display ads are never seen. Majority of the ads that are seen, are not really seen by humans but bots. 100 of millions of people are blocking mobile ads every single day, so you are most likely serving your ads to less digital savvy audience.

Digital advertising has always been prone to fidgeting with numbers. Anyone who has worked in digital media, knows that there are tricks to inflate certain KPIs when your monthly report is due. Companies are not exactly telling lies about their numbers, but they are not telling the whole truth either. Everyone reports their main metrics a little bit differently, so that the numbers match with their sales pitch (not the other way around).

It is not necessarily with everyone interest to have 3rd party assessment for the biggest platforms, but it would definitely help. Other important thing would be to have more unified metrics across the main platforms:

  1. For big reach channels with minimal ad interruption (e.g. Facebook) it should be the average audience in any given minute.
  2. For more interruption and visible formats (e.g. YouTube pre-roll) it should be the time seen and actions taken.
  3. At the end of the day it should always be about the eCommerce sales. Actual transactions are harder to fake with bots and different reporting standards.

It might also be that recent “videogate” does not change anything. The literacy for marketers regarding numbers and data is unfortunately still quite low.

“The issue is being hugely overblown. Marketers do not care about it, and it has zero impact on spend.”

–Jason Stein (Laundry Service CEO)

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