Category Archives: Business

Strategy is Making The Choice

Roger Martin sums up beautifully what strategy is:

The very essence of strategy is explicit, purposeful choice.

Strategy is saying explicitly, proactively: “We’re going to do these things and not those things for these reasons.”

You only know that you’ve made a real strategic choice if you can say the opposite of what that choice is, and it’s not stupid.

This is the reason why so many brands fail. They are too afraid to make choices. If you are not premium and if you are not cost-cutter, you fall in the middle. And being in the middle is not a choice, it is indecisiveness.

Choices are not always easy. Making a choice is making a sacrifice. But you have also the opportunity to gain something. If you don´t make a choice you end up with nothing.

Tagged , , ,

Send A Message, Send A Dick

If I had a shiny gun,
I could have a world of fun
Speeding bullets through the brains
Of the folk who give me pains;
 
Or had I some poison gas,
I could make the moments pass
Bumping off a number of
People whom I do not love.
 
But I have no lethal weapon-
Thus does Fate our pleasure step on!
So they still are quick and well
Who should be, by rights, in hell.
Dorothy Parker (Frustration)

Advertising industry is obsessed by positivity. All the ads are filled with shiny happy people pointing their fingers at computer screen. Everyone is smiling. Everyone has friends. No one is fighting. There is no politics, grudge or evil. Everyone cares about the brand and how that special toothpaste comes to save the day.

The advertising reality is pure fiction.

Same time the best advertising is based on truth:

listerine_new

You can dramatize the truth and make it interesting. But there has to be truth in it, otherwise it is meaningless: not connected to the real life, only connected to advertising life. The truth above is simple: bad breath is disgusting and ruins your social chances*. Nothing positive about that, but the message is powerful.

Advertising life should never be separated from the real life. The truth is that your life is filled with annoying tasks, annoying people and annoying circumstances. If more brands would recognize that we would have more truthful advertising. More truthful is also more powerful and resonates with real audience (not focus groups).

There is something profoundly truthful with this new service called “Dicks By Mail”.

dicksbymail

The brand promise is simple:

“In only a few minutes you can send a literal Bag of Dicks to that special asshole in your life.” 

The “dicks” in question are actually candy, which you can send in anonymous package:

candy

This is a great politically incorrect idea. The truth is that everyone could come up with quite long list of people (who are dicks) to whom this jolly gift should be sent (to let the whole world know that they are dicks).

Sometimes the truth hurts.

* Of course advertising played vital role in making halitosis a social problem. That would not have been possible, if Listerine ad message would have been positive. Ad below is naturally revolting when analyzed from today´s point-of-view, but it is based on truth. Sometimes truth is hard to swallow, even harder than Listerine.

listerine_old

Tagged , , , , ,

Much Ado About Meerkat

“Those sorts of consumer shifts used to take years or decades, but now they can happen in months or weeks or days, and we’re becoming accustomed to that idea”
Ian Bogost, game designer

Have you heard about Meerkat?

Don´t worry, you might not even need to.

The hype cycle of new apps gets faster at every moment. I heard about Meerkat couple of weeks ago, this week it has been all the talk of the SXSW town and now it has already been declared dead.

Meerkat is essentially live-streaming app, which used heavily the social graph of Twitter and allowed you to connect to your Twitter connetions in Meerkat. Twitter has already blocked this fun, in conjuction of buying similar app called Periscope. Hence, Meerkat suffered a blow and in the world of tech news hyper babble that blow is naturally deadly.

I was not excited about Meerkat, when I heard about it. I didn´t and don´t recognize the novelty or appeal in the app. Opportunity to livestream is nothing new. When I was working in MySpace, we collaborated with Bambuser, which pretty much was Meerkat with MySpace-era user experience. There are currently many streaming apps available, like the one Twitter just acquired.

So nothing new under the sun, been there done that.

After that comment I can declare that I have officially become an old fart. A person who thinks he has seen anything in his life and can´t just wait to tell that “we tried it already in 2008 and it didn´t work then”. Old farts are the biggest obstacles of any innovation, because the old farts have seen it all. They have also innovated it all. Unfortunately, those innovations have happened only in their heads.

That horrible vision made me think Meerkat again.

The idea can fail for many reasons, but always the reason is not that the idea is bad. iPad was not the first tablet. Facebook was not the first social network. Idea can fail in so many phases, that you cannot really judge the initial idea. Ideas are not unique, executed ideas can be. Technology improves so fast, that the ability to do user-friendly and enticing live-streaming app is totally different than couple of years ago. Maybe 2015 is just the right time to launch live-streaming app. Executing idea is also just one thing, how do you market it and make it sexy is the other thing. Meerkat has been at least way more effective with their PR and hype machine than their competitors.

My opposition against Meerkat is that I do not see live streaming behavior taking off. To be honest, I did not see that Snapchat would evolve to be a legit app beyond teens sending their nude photos to strangers. I can also admit that I was wrong. Although it is easier to latch onto existing behavior, technology can also create new behavior. That we are glued into our smartphones is quite new behavior in history of human race. I don´t think that no one predicted exactly that to happen.

We are obsessed with new.

Meerkat has had disproportionate amount of hype, because media wants a new social media phenomenon. Old farts criticize it, because it is not new enough. Somewhere between the overhype of media (and tech hipsters in SXSW) and underhype of old farts is the truth. Which is: essentially no one really knows what will happen with Meerkat. But it is interesting to see.

You cannot ever evaluate the success of technology when it is hyped and brand new. The true stress test is when technology has become old and boring. That is when they start to make business sense.

Tagged , , , , , ,

Training Hard Makes You More Human

“We are not encouraging people to just run faster for the sake of being faster. We are saying that ultimately you will be able to enjoy life if you take the time to cater to your own humanity.”
Matt O´Toole (Reebok President)

Reebok has been a really interesting brand lately.

Their commitment to fitness has been a bold move and also makes perfect sense (as we have to also bear in mind that Reebok is owned by Adidas). Especially there has been tremendous growth in “tough fitness” which includes crossfit, martial arts and other “more demanding than your regular Zumba”-activities. What started out as a niche exercise has become now mainstream and everyone is flipping tires these days: me as well.

During the latest Super Bowl, Reebok launched their new brand belief piece “Be More Human”:

I like it (mainly because I am part of target audience). Also because the message Reebok conveys is part of my whole life philosophy. I don´t eat to live, I don´t train to live. I live to train & eat. Sports is not just a way to prevent your inevitable physical deterioration, it also strengthens you mentally and socially.

Training hard improves you as a person. Competing against others makes you tougher but it is also social. I have learned more from teamwork, leadership and grit from basketball court than from work. When you push it to the limits in sports, you are more likely to be able to push it to the limits with other things as well.

And that belief I heartily endorse.

The other reason why Reebok´s message is compelling is that it is not for all. Reeboks has made a deliberate decision to be exclusive. Their core focus is in tough fitness and quite hardcore training with blood, blisters, sweat, snot, tears and tear down. Whereas the usual scared brand advertiser would have expanded the target audience and showed people doing all the mundane fitness moves and have message about how “fitness is for everyone”, Reebok kept the focus. Reebok is for those who train hard (or think they train hard, like me). The almost brutal nature of their ads is refreshing compared to the touchy-feely lifestyle-routes the majority of sports brands have chosen.

“We’re confident that when we push ourselves, we not only transform our bodies, we transform our entire lives.”
Matt O´Toole

That brings us to the last point. They are expanding, but they are promoting the whole category of tough fitness (which can basically mean quite diverse things) and training hard. Their message resonates naturally to those who currently are sport freaks, but it also has appeal to people who push themselves in other things in life. Showcasing the more “holistic” (in the lack of better word) benefits of intense exercise, they collaborated with scientist David McRaney and created the Human score to calculate your level of humanness:

It is a human nature to be a sucker for tests and I could not wait to test my humanness. I was luckily still more close to human than android. “Brain buff” also sounds like a new upcoming fad term like spornosexual:

brainbuff

As part of the campaign there is also a selfie competition (because no brand is perfect) and some other infographics about how training affects your brain.

Reebok is at least having tight focus on what they are doing. I believe that it will also pay off, if they have the perseverance and patience to follow their daring brand belief through.

Tagged , , , , , , , ,

Digital Bottlenecks are Analog Problems

Digital bottlenecks are not often solved with only digital means.

Like Scott Galloway points out in this brilliant presentation about the masters of digital universe, the Amazon´s Achilles heel is the shipping:

Their shipping costs are exploding at 40% and shipping fees and transportation costs are over 9 billion. Free shipping has been one of the main reasons why people choose Amazon and what makes them unique. There is no immediate digital solution for shipping (as long as there are physical products). Drones are quite long shot to solve that challenge*.

Same way the biggest Achilles heel of Apple Watch will be the battery, which lasts only a day. The battery duration is not a digital problem. It is a chemical problem.

New digital opportunities might reveal old challenges.

*Interestingly, the unsexy solutions might be the most sustainable. Click & collect is hugely popular, albeit archaic way for eCommerce and traditional retailers might find innovative ways to use their store network for flexible warehousing.

Tagged , , , , , , ,

Why Apple Watch Is Crucial For The Future of Apple?


“Premium branded phones are the culmination of decades of research in wireless technology, computing, materials, and design. Shitphones are the culmination of decades of research in wireless technology, computing, materials, and designminus a year or two.”
John Hermann-Shitphone A Love Story

After Apple doing the best quarter ever (for any company), it does not really seem that company is in trouble. However if you investigate the Apple revenue breakdown, there are some things to watch out for. iPhone contributes to almost 70% of Apple´s revenue. iPad (which is declining) is only 17% of iPhone sales and Mac 13%. Services contribute to 0.6% to Apple´s revenue.

Launching the phablet-sized iPhone 6 was brilliant business move in China. The sales soared over 70% in Greater China region.

1.Smartphones will be commoditized
Xiaomi is a great example of this: the phone works ok, but sells in aggressively lower price (thus low margin). Like John Hermann wrote, many technology brands are in situation where “genuine novelty rapidly reduced to thankless anonymity” Apple is more secure than other premium phone brands, as it is guarded with its lock-in ecosystem, but nothing in this world lasts forever.

2. Smartphones will eventually be no longer status symbols
When I got my first mobile phone at the tender age of 12, I was the king of hill in schoolyard. First iPhone was a conversation topic for weeks. New bigger-screen iPhone was a topic for a short question around “does it bend” and that was it. iPhone has already been around eight years, mobile phones even longer, it is getting harder and harder to excite the audience. Same will apply to China, which currently brings huge parts of Apple revenues. Technology status symbols are fickle as the status comes from constant innovation.

3. iPhone eats the other parts of Apple ecosystem
Who normal person needs home computer any more? As our life has become more dominantly mobile, the need for laptop has radically decreased. iPad was the first substitute for your home laptor. At the same time iPhone 6 is killing it, iPad sales have dropped 20%. That is not necessarily worrying; maybe iPad was transition product for something else (such as the bigger mobile). Although you are committed to single device, the previous Apple ecosystem with multiple devices working seamlessly acted as a bigger barrier to switch. Not to mention that the former clue to that ecosystem iTunes does not really do anything at the moment. Streaming services have pretty much killed that business and what will become from Beats acquisition is yet unknown.

This brings us to the watch. Apple Watch is hugely important for Apple because of the following reasons:

1. Opportunity to highlight premium innovation
Apple is a premium technology brand so it needs to be constantly innovating. The recent innovations in mobile phones have been tepid at best (making your phone big require more innovation for jeans makers). Apple watch is an opportunity to showcase their innovation, which entitles them to ask premium price.

2. New behavior
Apple Watch is also an opportunity to teach a new behavior for consumers. If any brand can do that, Apple can. Using iTunes, downloading apps or using iPad were new behaviors for the audience. Jury is still out, have these behaviors become permanent (app downloading seems to still go strong).

3. Stronger lock-in to ecosystem
iPhone is currently the crown jewel for Apple. As Apple Watch requires iPhone to work properly, it is great fit to Apple ecosystem and will increase the time spent on it.

4. Bragging rights
Apple Watch will spark much more lunch hour chatter than previous iPhone models combined. It remains to be seen, do you appear cool or douche when dabbling with your watch.

Apple Watch can be success or not (we will now more when it hits the store April 24th). It is risk because it involves new behavior and wearables have not yet been that succesful. However it is necessary risk for Apple to stay relevant and continue charging premium from their products.

Tagged , , , , , ,

Forget the Apple Watch, This is the Only Wearable that Truly Matters…

Stop jacking off, start jacking on…
wankband
Although I have been an early advocate for wearable tech, some of the recent developments in wearables have been cringe-worthy at their best. While waiting for the Apple watch, the wearable space has been disappointing. Until now…

Enter the Wankband.

As we all know, the main developments in Internet technology have been driven by porn industry. Therefore it is only opportunity, that Pornhub should take the role to be the lighting beacon in the future of wearables with their “Wankband”. The idea is simple: wankband creates power when you love yourself (move the band in up & down motion) and then kinetic charger stores the “dirty energy” which you can use for example to charge your phone.

Although I am quite skeptical that this product will ever reach the store shelves, Wankband still embodies the five success requirements that majority of current wearables are missing at the moment:

1. Simple (Anyone can do the up & down movement)
2. Useful (Your phone is always running out of the battery, isn´t it?)
3. Instant gratification (Although you don´t necessarily charge the full battery, the journey to create “dirty energy” is satisfying)
4. Based on existing behavior (Although no one admits it)
5. Well-branded (Catchy name, good-looking site, mentions in PSFK)

The copywriter for the website and the video deserves extra credit as well with great puns.

Tagged , , , , , ,

ScootBiz Bidding: Gamification That Works

Gamification used to be the trendy buzzword couple of years back. Although industry hot shots are not raving about it anymore, the main idea makes still perfect sense. Gamification is making boring tasks fun, rewarding and immersive (not necessarily even game-like i.e. frequent flier programs).

Small example of this came from Scoot airlines, with whom I was flying last weekend. Little bit before my flight I got a mail from Scoot, which gave me an opportunity to bid for business class seats. I could set my own price and if my bid would be successful, I would get business class seats:

Screen Shot 2015-01-19 at 4.23.17 PM

This is a brilliant idea for two quite obvious reasons:

1. The opportunity makes the thief

My main concern when selecting budget airline is price, price and price. I would never book so calle ScootBiz in normal circumstances as my mindset is minimizing the investment. However, given the opportunity to bid on those Scootbiz seats, it felt different case. The price for economy class was already sunken cost, so I evaluated the opportunity to “win” those seats in new light. Bidding is an attention grabbing, active and addictive way to get people to spend more. It is likely that bidding also makes you spend more than you had thought, because it feels “risk-free” investment. You set your own maximum, which you are willing to spend. What many people do not realize that every price you set is already in addition to what you were first willing to spend. They also show “the strength” of your bid, which naturally prompts you to bid higher.

2. Only upside for Scoot

As you offer the bidding opportunity for those who have already booked their tickets you can wait to sell those seats until last minute. In best case scenario they might get even more money than normally. At its worse, they still get something. No matter what price Scoot gets from the bidding process, it is still better than no price at all.

Simple ideas are always the strongest.

Tagged , , , ,

The Rest I Have Learned About Business is From Basketball

joshsmith

Everything I have learned about business, I have learned in basketball court (with some additional help from Wu-Tang Clan). Whether it has been great (or usually horrible) leadership, importance of the team or the value of hard work. This recent incident is a good proof of that:

Detroit Pistons waived their highest paid player and star Josh Smith at the end of December. Waiving is not a little feat, because waived player is included in team salary. The results have been interesting: Pistons has been on a 8-1 winning run only losing to the hottest team in NBA right now: Atlanta Hawks. Interestingly Josh Smith has been good with his new team Houston Rockets as well, so currently it has been win-win for both the of the participants. What can be learned from this whole episode?

1.Don´t play safe: bold moves will be remembered
Sometimes you have to wake up your whole team with dramatic actions. Stan Van Gundy is not just a coach for Detroit Pistons; he is also their president of basketball operations. Waiving Josh Smith was a demonstration of his power and also a dramatic call for their team to wake up. Was it exactly wise is an another question. He had to do something to catch attention of the team. Off-the court jury is still out for Van Gundy´s strategic perspective but on the court his defensive instructions on the video below have strategic clarity that only a few business leaders (or even coaches) have:

2.Even a bad plan is better than no plan
You cannot totally fault bad Pistons season start on Josh Smith and to say so is ludicrous. They did not have proper plan in the place for the team when he was there. Josh Smith had to play a role that did not suit his skills set. When he was waived from the team, Detroit Pistons was forced to have a different game plan and missing one key player made putting a coherent plan into action much easier.

3.Take the responsibility: You either sink or swim
You can never underestimate the importance of mental aspect of sports or business. You need to feel that you are contributing to the team. Because Josh Smith was gone, the rest of the team had to rise up. Other option would have been to tank. The season is now on halfway, so the newly established Pistons can still be a boom or bust. Currently it seems that they have regained their self-esteem and if they continue like this can even make it to the play-offs.

4.Failure is an opportunity to reborn
I like Josh Smith as a player, when he is playing right role. No one denies the physical talent he has, but his attitude to the game has been a question. He has showed maturity by asking to come out of bench with Rockets. Being waived is definitely a slap in the face and you definitely want to show that you still have the skills to be a great player.

5.Team can be more (or less) than its parts
Basketball and advertising industry are similar in a way that you can fill your company or team with stars and still suck. Chemistry plays crucial role. Josh Smith is playing in Houston with his longtime friend Dwight Howard, which probably will be a good thing. Sometimes there can be only one rooster in the coop and if there are too many stars fighting for the attention the end results can be disastrous. Many combinations can work on the paper, but if it does not work on the court it does not really matter. Therefore crazy-sounding ideas like waiving your star player can actually make sense on the long run.

How the episode will pan out, we will see at the end of the season. Currently it seems that everyone seems happy with the end result.

Tagged , , , , , , , , , , ,

Skiplagged Sends Airlines to Hell

This week seems to be all about airlines and flight industry.

From Skiplagged website:

Update: Dec 30, Skiplagged is facing significantly higher than normal traffic. Please try again later if you encounter any issues–you will be amazed. Thanks.

The odds that you had heard about Skiplagged before Orbitz & United Airlines sued them last November are quite slim. After that, their visitor count has skyrocketed through the roof. Sometimes all publicity is good publicity.

Lesson #1: Getting sued is a great way for free promotion

Skiplagged effectively helps you to find cheap flights by using “hidden city ticketing”. The direct flight from Singapore to Helsinki can be more expensive than the flight from Singapore to Paris with stopover in Helsinki. Then you just hop over in Helsinki and just don´t use the last flight. This is only recommend to one-way flights because usually your ticket is cancelled afterwards. I have not (yet) tried out hidden-city ticketing, but I have done throwaway ticketing once. It just feels completely odd that if you want to travel one-way you have to pay double the price of return ticket. Actually when I did it, I did not even know that it was not approved. Aktarer Zaman, the founder of Skiplagged explains:

When you are searching for tickets, your market is just to go from this city to this city to this city. And you are shown a price. You are buying this flight when you are buying a ticket. So this is a service you are buying in. Consumers should have the right to partially use the services they buy.

I agree to most extend with the sentiment in here: when you buy something you should also decide not to use it. Not to mention that sometimes you are forced to not use the flights. There are certain arguments that using these loopholes in large scale might increase the costs of airline travel. It might also hurt smaller airline destinations as well. Eventually I feel it is quite fair game though. Airlines try to maximize the money out of us; meanwhile we are doing the opposite. In the bigger picture I think they are in better position to screw us over.

Lesson #2: Digital makes your business model eventually more transparent

Doing different airline booking ploys has been around longer than Skiplagged, but it naturally has done it faster and more effective. Exploiting these loopholes is definitely not illegal, but in can result in losing your loyalty program points. Based on the increased interest to Skiplagged and rising popularity of budget airlines this does not seem to be the a big concern for the majority of users. Consumers are not essentially stupid and millions of loyalty programs and cards have just led to more disloyalty. Also it has lead to increased focus on price especially with airlines.

I was just talking with one friend who mentioned that even with their corporate discounts with major commercial airline, it is still cheaper for the company to fly short-haul with budget airlines. And so they are doing. Consumers are doing the same. Flying has become so commoditized that you do not really care what airline you are flying if is deemed relatively safe.

Lesson #3: Price trumps the loyalty for the majority of consumers

After the lawsuit, Aktarer Zaman put up a crowdfunding-site up to cover up the upcoming legal bills. He has already raised over 60k. The response has been overwhelmingly positive for Skiplagged and quite vicious towards the airlines. One person donated $666 dollars and commented: “send them to hell”.

Lesson #4: People hate airlines

It is interesting to see how this will pan out, but again this a manifestation that no business is “safe” from digitalization. If there is a market fault, it is just easier and faster to point it out and also solve it digitally. That might create a totally new business as well. In the case of Skiplagged, it will be a zero-sum game. Either one will win. Time will tell will the Skiplagged send airlines to hell or will they sue Skiplagged to death.

Lesson #5: Always keep evolving

Tagged , , , , ,