Tag Archives: ux

Mar 27 2017
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Digital Strategy, Insight, Planning, Strategy

UX is Everything

There are too many passwords to remember.

Therefore the user experience of “forgot your password”-button is essential. Not surprisingly when I had to reset my password for Skype, I was not particularly happy with this captcha:

captcha

How you should write this up? First the rows or columns? Funnily (or annoyingly) enough the audio did not make any sense.

Eventually it took 15 minutes for me to reset my password and even then I am not exactly sure of the logic of captcha. Not surprisingly I generally prefer Hangouts over Skype.

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Oct 06 2016
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Insight, Planning

Ruining The User Experience at The Last Mile

Even some of the best web services fail with the last mile. It took minutes for me to fulfill all the password requirements for this web service:

password

The whole process with the passwords is unsatisfying at best and downright painful at worst (like in the example stated below). The passwords in general are not safe and the whole idea of doing a random list of characters, numbers mixed with upper and lower case is quite outdated. It is more annoyance than something that truly improves your security.

If even Edward Snowden is advocating passphrases, I would recommend majority of web services to change their password policies to favor passphrases (e.g. icanuse4wordsbaby instead of tRes4$Ce). It would improve both security and user experience. And as a user you would also remember your passwords better.

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