I am somewhat skeptical about utility marketing.
Yes, brands should be useful.
But as far as the advertising goes, most of the brands are fighting with the lack of attention. They need to first crack the indifference barrier amongst consumers. For that you have to first entertain and then deliver.
To underline this point, brand apps are generally destined to fail. Over 80% of them struggle to get even 1000 downloads.
That being said this is useful marketing at its finest:
Why this approach rocks?
1. #Amazoncart taps to real behavior
People already use Amazon as a “shopping list” for their future purchases. This just makes it couple of clicks more easier. At its core, this is not really educating new behavior just a minor tweak to existing pattern. I think tapping to the shopping list behavior is the core thing and also something that many of the commentators have not fully grasped. #Amazoncart is not innovation in eCommerce it is an advertising innovation:
2. #Amazoncart is free advertising with every tweet
Besides being rooted to real behavior, every time someone tweets #AmazonCart it will be visible to followers of that person. Making #AmazonCart hashtag famous is one thing, but actually what is the most brilliant part that the amazon product link gets double exposure as you add to Amazon cart by replying. This creates more opportunities for people to see it and go buying in Amazon.
Currently it seems that the amount of #Amazoncart seems already promising (from Hashtags.org):
Naturally these are small drops in the ocean for Goliath brand like Amazon but every purchase counts. If Amazon is able to get bursts of over 8k tweets for #AmazonCart in hour constantly it definitely shows great potential for Amazon. Also after the initial development, there is not that much cost for the program (expect for the promoting it).
3. #Amazoncart is super simple
After you have connected your Twitter account to Amazon, you can reply with #AmazonCart to any tweet containing an amazon product link. This puts the item to your shopping cart and you can finish the shopping later. The beauty of this concept is that it keeps it simple enough and does not add too many steps to the progress.
Hopefully in the future we are able reply #AmazonCart to every kind of tweet beyond the Amazon links. Buying products straight from YouTube or Instagram –links anyone?
Wise brands should venture where the people are, but other brands do not dare to venture:
Insight: Like in Avenue Q song, Internet is for porn, with over third of web traffic pointing to pornographic sites. That is naturally quite tricky opportunity for brands to exploit, but Diesel did a great work with this campaign. Just because other brands are not there does not necessarily mean that your brand could not be there. It is risky of course, but great advertising usually is.
On a related note, this is a brilliant case study from Eat24 about their experiments on advertising on porn sites. I especially like the creative execution. There are other brands that could take advantage of those cheap CPM prices in the adult sites. For example it would seem quite no-brainer for telcos to advertise their fast broadband connections on the X-rated sites.
While regular brands try to go rude, the rude brands try to go regular. One of the biggest adult sites PornHub has been on a search for creative director to create their first national SFW ad campaign. Some of the entries were quite innovative:
You should not let men try to invent charity campaigns. Basically they are just excuses to do stupid things legitimately (which men do in general without any higher goal). Usually this involves either making yourself look dumb and spreading the word in Internet:
Case-in-point #1: Movember
November is the month, when guys get their inner Hell´s Angel or Village People, (depending on the moustache style) out. How many actually know that the “idea” for this is to raise awareness of prostate cancer?
Case-in-point #2: #Cockinasock
Basically guys are taking pictures with socks covering their penises, posting them on Internet and hashtagging them with #cockinasock. Apparently this should raise awareness to testicular cancer. Or guys just some sort of excuse to practice their exhibitionism.
I am all for having fun and giving money to good causes as well*, but somehow it just feels fishy to me. Grow moustache and put the cock in the sock because you feel like it. You do not need charity to be your Trojan horse to do it. Men should not need any reason for exercising the acts of stupidity.
Be a man: do idiotic things because it is in your nature and it feels great!
– Christopher Norton, EVP of global product and operations at the Four Seasons (Fast Company 184/April 2014)
If I would be running hotel chain at the moment, I would not be saying comments like one above. I would be trying to learn meticulously what Airbnb is doing well and taking some cues to my existing business. Some of the hotel companies are already experiment with it, like W Hotels and Desks Near Me collaboration.
There are two major trends driving the sharing economy which are affecting your business as well :
1) Digital tools have enabled global sharing economy services. This provides adequate scale for the companies to make financial sense. For consumers this means user-friendly services and tapping into global offerings.
2) Ownership is not cool: experience is the new Rolex. Owning stuff is not ecological or smart: people are increasingly more investing in services and experiences.
Sharing economy is not a means to an end. Where it has already been successful (accommodation & transportation), it is actually improving the current experience. Majority of Airbnb users could use hotels as well, but they are bored with existing Hotel offerings and want more personalized experience. Uber works best in markets, where there are problems with Taxi services or public transport. Consumers are ruthless: they select the best service nevertheless of how it is produced. It works other way around as well. When trying to reach mainstream success, your experience has to be able to compete with “normal” offerings as well. Price plays naturally part as well, but only low price cannot be the competitive difference for the new services.
Other option is to only concentrate on suing the new competitors and hope that they go away. Unfortunately, that is not a winning solution. Successful companies have to grow and constant innovation is the only way for that growth.
Quite often I end this section by saying that I wish I would have done something like this. Well this time I actually have. Campaign we did couple of years back to ST1 was based on similar notion, although the loyalty card worked differently (you got immediate discount when using that card).
Insight: People have a love & hate –relationship with loyalty cards. Pretty much everyone knows that they are bullshit and eventually increase the prices you pay. Still almost everyone falls into them and their ridiculous schemes. This campaign makes fun of that notion and recognizes the fact that eventually with budget airline you are only interested about discounts.
I just love when brands have humor to laugh at category conventions.
I stumbled upon these ads a while back. Despite I always appreciate when organization wants to become more contemporary, these resulted only to maximum embarrathy. It feels a little bit like your father attending spring break and attempting to do Gangnam style in 2014.
I have to admit that I am not probably the best prospect for this campaign. I believe that religions in general have product problem instead of image problem. However I think John Hegarty was on to something when he stated that Roman Catholic Church is the most powerful brand in the world:
Firstly Catholic Church does not sell physical product, it sells a belief. The great brands have evolved beyond the product; Nike & Apple are almost more way of life for their loyalists than just a simple product. They have one of the most well known logos in the world (the cross), a clear mission statement (ten commandments) and own brand book (the bible). Like McDonald´s and Starbucks later on, Church recognized the importance of location. Churches are usually in the center of the city and they used to be the tallest buildings as well (before financial institutions, the religion of our age). It was also a forerunner in branded content, collaborating with the best artists of the world (Da Vinci, Michelangelo, Raphael, Mozart, Beethoven, Bach, etc.). Unlike many other brands, it has also been successful in brand extension and expanded to schools, charities and health care.
Although apparently it was not Catholic Church doing these ads, the brand is the same. For every brand there is a thin line between being too stubborn to change and being too weak to change too much.
If you work with the most powerful brand in the world, would you do ads like these?
This week Singaporean social media has been buzzing about this “viral” video:
The reaction to the video caught Singapore Tourism Board (STB) by “surpise” and they removed the video. The discussion has not stopped though.
I don’t argue that the ad is quite hideous. I actually first bumped in the video in my FB newsfeed with the caption “I can´t stop vomiting”. Overall I think there is no reason to panic about, there is three lessons for every brand to learn about this “fiasco”:
1. Best way to draw attention to video is to remove it
Removing the video was total overreaction from STB. Firstly there is no such thing as removing something from Internet. Removed content is like Arnold Schwarzenegger: it will be back. Removing something just draws attention to it. Secondly it just draws more attention to it. If STB had left the video to its YouTube page, some people would maybe have found other STB content inspired by that. Even this newly upped version has gained over 60k views, which is quite good amount for advertising content in Singapore.
2.There is more horrible things in the world than doing a one horrible ad
Unfortunately the reality is that many firms do ads like this every day and no one raises an eyebrow. STB has done quite a lot of good content as well, such as this:
You can go viral from good and bad reasons, but this is quite far cry from a real full-blown social media crisis. The real problem for brands is not that people talk negative things about them. The problem is that no one is talking about them at all. When you start getting your first negative comments that just means that enough people have seen your content. If you spark any kind of emotion, it shows that people care about the brand. Snarky blog posts and parodies are an opportunity to join the conversation. STB should have taken more lighthearted attitude to the whole hoopla and turn these parodies into their own advantage.
I think overall Singapore Tourism Board should be happy that this video has raised so much emotion and conversation. It shows that people care deeply on what kind of message Singapore conveys abroad. Also it raises hope for Singaporean advertising scene. People should raise hell more often when they see a bad ad. There is still too much mediocrity around in advertising. Hopefully this gives us more opportunities to do more good and relevant advertising.
That is not only right for the brands, it is right for the audience as well.
I was having a holiday last week and almost missed the best advertisement thus far this year. Great example that retail advertising does not need to be boring:
Insight #1: When in doubt, steal.
If you are not interesting brand, you should tap into other interesting content. The band called Der Tourist originally did the song in the ad and Friedrich Liechtenstein sang it as well. It was ok viral hit, with over million views. Not overplayed like Gangnam style, but well known enough to build the momentum around.
Insight #2: Interesting is controversial.
Geil meant originally horny in German, but has recently in slang started to mean cool. The whole video and lyrics are filled with sexual innuendo and double entendre (read here the full translation). When you are competing with all the content circulating in Internet, you have to spark the interest immediately. Ad version is actually weirder than the original video. Usually brands start diluting interesting memes and doing politically correct versions of them. That is the recipe for disaster. If you want to be random, you have to be truly random.
Insight #3: Show the product.
I love ads, which put product blatantly to the center but in relevant way. The amount of Edeka products is mind-boggling in the ad. Friedrich is smoking Edeka sausages and bathing in milk and pouring muesli on himself, for god´s sake. If the main premise is right, you can add the product layer easily to your content. Even testing that the house brand toilet paper is plush enough:
Insight #4: Context is the king.
Weird is normal in Internet. That is why the original song was a minor hit. Weird in context of supermarket advertising is abnormal in Internet. That is the reason why Edeka ad has become viral hit. People have the assumption about how retail advertising is. When something like this comes and fights totally the assumption, it is refreshing, surprising and works like hell.
The SodaStream ad for Super Bowl is quite vapid creatively. As a guy, I naturally do not complain having Scarlett Johansson on it but I have seen her in way more interesting settings. The beauty of this ad is that it is already banned:
The reason for the ban is the line in the end: “Sorry Coke & Pepsi”. Apparently Fox was afraid that it would upset those big advertisers and we will not see this 30 s clip in Super Bowl. That hardly does matter as the ad has already been seen over 2 million times. Daniel Birnbaum, the CEO of SodaStream acts furious, but is probably laughing all the way to the bank:
‘“What are they afraid of? Which advertiser in America doesn’t mention a competitor? This is the kind of stuff that happens in China. I’m disappointed as an American”
Insight: If you are challenger brand, you have to aggressively confront the bigger competitors. People love underdogs. This ad further solidifies SodaStream challenger position while making competitor look as evil giants. When your ad is banned, it actually gives extra credibility to your message. Although Coke or Pepsi might not have anything to do with the ad ban, this raises speculation about conspiracy.
Too often brands do not act as challengers or market leaders, but fell in the middle ground. As a brand you are either David or Goliath, there is no middle ground.
Year 2014 will be turbulent for both brands and agencies working with social media channels. Because of the recent IPO´s (Twitter, Facebook, etc.), the previous rebels have started to resemble more established media houses. It is a double-edged sword. Many agencies are not as stressed out as the social media ecosystem is more predictable (and none of the innovation labs is making money anyway). On the other hand, the activities have been and increasingly will be quite dull and unimaginative.
Beginning of the year is the time to think your social media strategy. For majority of the brands, year 2014 should be year of revolution instead of just evolution:
1.Facebook is the channel for reach.
Majority of your social media paid media investments should happen in Facebook to maximize the reach. In terms of sheer amount of users, it is dominant. However, the recent developments have been really worrying for brand (and other) pages as well. Certain pages have seen dips as low as 88% in organic reach. Even Facebook itself is not talking anymore about free organic reach, but instead brand pages as a way to increase the reach of the paid media. This is natural advancement and should not surprise everyone familiar with market economy. So I believe that Facebook will get bigger media share in 2014, but actually less focus in terms of engagement. I would invest more in those terms with Twitter (customer service, real-time marketing) and to visual platforms (content creation).
2.Use Twitter as the channel for real-time and customer service.
I am not saying that every brand should necessarily be in Twitter, but if you want to jump on the real-time marketing bandwagon, Twitter is the place to be. I have a love-hate relationship with Twitter throughout the years, but despite all the shortcomings the service has proven its worth. It does certain things really well (like customer service), and provides more natural ways to engage with audience than Facebook. Here is example of random interaction with Warby Parker, after I shared their innovative annual report:
3.Invest heavily on visual social media channels.
Whereas online media money is going to Facebook, I would concentrate majority of the production and engagement investments to visual social platforms. No one has time to read text anymore, unless you are able to condense it to 140 characters or say it in photo.
Online video has been the fastest growing online ad format for couple of years. Naturally the pre-roll is the TVC of the new generation, but creation of good content provides great reach & engagement opportunities for brands. Video is a great tool for customer service as well:
Besides video, the photos are naturally huge and I expect the short-form video content to rise rapidly (Instagram video, Vine). Especially tutorials are naturally fit to for shorter video content (Check: #lowesfixinsix).
Many companies should actually rethink their community manager talent pool. In 2014 if you cannot take great photo or shoot a great video, you should not probably be community manager. Social media used to be more verbal, but now it is increasingly more visual.
4. Embrace the renaissance of anonymous randomness.
Contrary to what Facebook says, many people want to remain anonymous while online. 6% of all adults on Internet use Reddit. People engage way more on Tumblr blogs nowadays than on Facebook brand pages. One reason is that not all the people want to attach their Internet personality to real-life. In Internet you can be that backpacker hiphop-dude you really are and do not need even remotely to try to sound smart. It actually reminds me of the original promise of MySpace. You did not need to use it with your real name. You could make a site for your cat if you fancied. Anonymity can naturally bring some problems, such as hate-speech, crime and stuff but it also enables refreshing randomness that is currently missing from Facebook. Many people are more interesting talking about things they are interested and not about themselves (assuming they are not completely narcissistic). So do not underestimate the power of “anonymous” social media channels. Maybe Yahoo was on to something when it bought Tumblr.
5.Experiment with the new upcoming channels.
I have written before about how you should approach your social media strategy like investor. The landscape in terms of the hot newcomers changes really rapidly. Global brands should nowadays be more tuned into what is happening on local level. Experimenting with various social media channels goes hand in hand with that. For example if you had done tests with Path, it would be easier to utilize the learnings in Indonesia (which is the third-biggest Path user country). The innovation in social media sphere is also not limited only to Silicon Valley anymore so cutting-edge firms should empower their local teams to experiment with local social media channels as well. For example WeChat is way more advanced than WhatsApp. Competitive advantage can come from everywhere. The trick is to identify it, experiment with it and scale it.
There will interesting year ahead. In 2014 companies need to dramatically update and revamp the social media strategies. Which is great. Whenever there is turmoil and crisis, there is always an opportunity.
Stand-Up Strategy 