Monthly Archives: December 2014

Picture is Worth Thousand Words; Ink is Worth A Billion More

I have been Nike head as long as I have done any sports; still I have really liked the laser-sharp focus Reebok has had lately with their marketing. Their decision to concentrate solely on fitness and Crossfit will likely to be proven to be the right one. It makes perfect sense from Adidas (their owner) point-of-view as well. Adidas can be the slightly safer more traditional big brother, whereas Reebok has more character and ruggedness. Reebok has been a typical middle brand throughout its life: second-class Nike or Adidas (only differentiator being their Britishness). Their classic sneakers are all a little bit of novelty such as Reebok Pumps. Now they have clear sense of mission and a distinct attitude:

Pain is temporary, Reebok is forever and what would be better way to showcase it than inking the logo to you? What brand logo would you tattoo to yourself? And what price?

Of course this is promotional stunt (you might get 5k USD Reebok sponsorship), but still it takes some commitment to take the logo with you forever. The new logo for Reebok (which originally came from Crossfit) manifests their commitment to fitness and the logo tattoo brings the words of Matt O´Toole (CMO, Reebok) to life:

The new brand mark signals a clear purpose for our brand and it will be a badge for those who pursue a fuller life through fitness. We believe the benefits of an active life go beyond the physical benefits and impacts your whole self and your relationships with others.

Now there are 93 tattooed brand ambassadors testing how that tattooed brand logo affects their relationship with others and goes beyond the physical benefits.

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Honesty

Sure, we´re tossing out fluff, but tell me, where does anyone deal in words with substance? C´mon now, there´s no honest work anywhere. Just like there´s no honest breathing or honest pissing.
-Haruki Murakami: A Wild Sheep Chase

Brands often mistake the total lack of attention and interest to their products from consumers to stupidity. Consumers are not stupid, nor they are simple. They basically just don´t care about your boring products. They block their brains deliberately when they see your ad, because they know that you are lying to them. Or not lying per se, but sugarcoating the reality to such a ridiculous extend, that it does not feel honest or genuine anymore. Advertising is mostly meaningless hyperbole, so when some brand appears at least slightly more honest it will break the clutter.

Some of the Finland´s finest creatives did this great film to promote Finnish advertising agencies during Eurobest festival. I heartily endorse this message and have a firm belief that Finnish agencies breed the best world-class talent. Especially in planning. If you want to win, hire a Finn has been the mantra of all the progressive agencies for while. Nevertheless, this ad raises the important point that every brand could have a little bit more honesty in their work:

Honesty – Invented in Finland from Darlings on Vimeo.

The “I Hate Thailand” –ad I wrote about earlier was a prime example of an ad which starts from more honest standpoint although is not purely genuine. One-eyed man is king in the land of the blind. Same way a brand with even a hint of honesty will rule amongst the dull and predictable ones. Honesty from a brand is always surprising, and surprise is the most powerful emotion a brand can trigger.

This Arbys apology to Pepsi has gathered over 1 million views and the only ingredient that breaks it from the norm is the honesty. Yes, we forget to put Pepsi in one of our ads, now you get Pepsi and nothing else. Pure product ad for 30 seconds, but coming straight from the heart:

Was it really a mistake or just a clever funny stunt? Jury is still out on that one, but it does not really matter. If it feels honest, it is way more honest than the rest of the ads out there.

Speaking frankly and speaking the truth are two different things entirely. Honesty is to truth as prow is to stern. Honesty appears first and truth appears last. The interval between varies in direct proportion to the size of the ship. With anything of size, truth takes a long time coming. Sometimes it only manifests itself posthumously. Therefore, should I impart you with no truth at this juncture, that is through no fault of mine. Nor yours.
-Haruki Murakami: A Wild Sheep Chase

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Weapons of Peace: How To Rebrand AK-47?

hotgirlskalashnikov

Firearms producer Kalashnikov has done a 380K$ brand revamp with hot girls flashing their weapons in launch event. The manufacturer best known for their iconic AK-47 assault riffle, is now sporting stylish new logo, expanding to fashion line and here is their new slogan:

kalashnikovlogo

Protecting Peace (In English)

Weapons of Peace (in Russian, has double meaning also as the world)

To quote Groucho Marx, the latter is a little bit like military music: a contradiction in terms.

However the first slogan is actually quite good as far as the slogans go. The reality is that guns kill people, despite what NRA says. If you are weapons manufacturer, the slogan “Kills both at home and abroad” only gets you so far. This slogan turns the focus from negative usage occasion (shooting people) to a higher goal (achieving peace). When brand talks about protecting it actually includes both the actual usage of the product and also the threat it provides thus the protection. The brand stresses that weapon will make a man courageous, alert and will create a sense of responsibility. They position the gun as the equalizer between strong and weak, the liberator of the world:

It precipitated not just a technological, but a social revolution. Freedom movements in Africa, Asia and Latin America could at last fight back against professional colonial armies. The AK-47 gave them the chance to demand rights and achieve justice. This is a weapon which helped people defend their families and futures, and demand the right to a peaceful future.

kalashnikov

Great work from the branding agency. For some reason they have not used famous brand ambassadors like Osama Bin-Laden in the ads. The sad reality has been that AK-47 has lately been more of the weapon of choice for criminals & terrorists. When you watch the new marketing video it gives somewhat edited history of this “weapon of peace”:

Despite the uplifting marketing speak; gun´s inventor Mikhail Kalashnikov, who died last year, had some spiritual soul searching to be done regarding the weapon:

I keep having the same unsolved question. If my rifle claimed people’s lives, then can it be that I… a Christian and an Orthodox believer, was to blame for their deaths?

It remains to be seen how far this new brand will take the company as they are facing some severe challenges. American gun market has been growing during the last years. Because of the trade sanctions Kalashnikov has now lost the whole American market, where most of their hunting products were sold (besides AK-47, Kalashnikov has a hunting & competitive shooting range, it is unclear to me are those ranges under the same slogan). Growth in Asia (Malaysia & Thailand especially) is apparently filling that gap. B2C business is only one side of the story as their main sources of their revenue are military contracts. Although they are most famous for AK-47, huge missiles deals are where the money really is. Apparently brand plays important role also in military cabinets, because CEO Sergei Chemezov declared his ambition to become the Apple of ammunition:

A brand is a considerable asset for any leading company, although we have a long way to go to Apple’s $100 billion brand. I hope Kalashnikov will become as recognised and valuable.

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Anatomy of An Insight: I Hate Thailand

Although this spot is a little bit long-winded and the protagonist probably deserved to be robbed, it is still quite refreshing travel ad from Thailand ´s Tourism Authority:

Insight: Setbacks can happen on your holiday, but that is part of the whole charm of travelling. By starting to build up this spot from the negative experience, it gives more authentic point-of-view than traditional destination advertising. Thailand has had bad year in tourism due to numerous reasons so overtly positive advertising would have felt totally out of place.

Brands do not generally understand that consumers actually love honesty instead of sugarcoated fantasy. Their cellphones have been snatched by ladyboy, they have gotten violent diarrhea from raw sesame chocolate balls or been tricked by taxi uncle. When brand addresses upfront that something bad might happen if you are unlucky, drunk or both, it can actually concentrate on your positive message.

Some people have actually mistaken this to be a real thing and not an ad. I think it is obvious that it is ad (no one would make this cheesy of a story) and if you had mistaken it for real thing, I recommend courses in media literacy. The ad has been success with the audience as well, clocking almost 2 million views.

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The Art (or Lack) of Selling

I got a call yesterday from one of my banks in Singapore (the whole banking system and credit card craze should be a topic for another post). As I see that persuasion and selling is close to my craft I will always listen the sales pitch. This time it was not that helpful:

Salesman: Hi, I am from your bank, would you have a moment of time?

Me: Yes, I actually have.

Salesman: As you have an account here with us, would you be interested in personal loans?

Me: No

Salesman: Ok, have a nice day.

Me: Bye.

I was tempted to start lecturing the caller about selling. The lack of persuasion made me almost angrier than too aggressive salesman. What a missed opportunity!

No one likes to forceful salesman, but don´t be such a pushover either! I had already indicated that I am interested (as I had time, otherwise I would just hang up on you), so surely you have something to sell besides those loans? Right? Getting personal contact with your bank customer on in this day and age is a luxury that you should not waste. I try to avoid that personal connection as much as possible. The salesman blew an opportunity. I might have been interested in investment products, new credit cards (as I don´t already have them too much) or whatever else bank could offer.

Probably the caller was only tasked to sell those loans, so I don´t fault him on keeping the eye on his prize. I think bank is to blame in here. It seems quite ineffective way to try to sell me anything, if I get an individual contact from every single product department. Actually today I was contacted about some dental insurance from the same bank. I was not interested either, so the discussion went following the same pattern as stated above. Probably by the time they have something that interests me, I am already totally pissed of their constant bombarding that I have deleted my account.

Although manpower is cheap in call centers and ROI might look nice on paper, no one ever calculates the harm what they also do to brands. I have to say I don´t really have any brand love for my bank to begin with and terrorizing me over the phone with sloppy sales lines does not help the matter at all.

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How Creativity Can Help Charities?

On Sunday I was booking flights with JetStar.

The experience was typical budget airline nightmare: you have to double-check every step so that you are not charged extra from in-flight entertainment, faster boarding or other irrelevant add-ons (irrelevant for me, business critical for the whole budget airline business logic). At some point before I had done the actual booking, I was asked would I want to donate charity?

Excuse me, what?

At that moment I was already at my wit´s end with the whole booking and just wanted to get it over with as fast as possible. Helping to save mankind was not on top of my agenda; I just wanted to get to New Zealand and do it cheap. I could not have cared less at that moment about extinct dolphins, starving children or a hole in ozone layer. I think the whole experience left me hating that charity organization in addition to JetStar as well.

The experience got me thinking. Not only that I am a cheapskate with my budget airlines, but also about whole charity business.

Majority of people do not want to go for hurdles for saving the world. They are too busy taking selfies. It is not about that people are inherently stingy and selfish: they are just lazy. Give an effortless way to give couple of dollars to good cause, I guarantee that almost everyone would take part. Provided, that it is not in the middle of nerve-wrecking flight booking session. Which is an important point, I would have probably been more willing to give money to charity after I had done my booking, not during it.

These two examples from recent award rounds are great examples of how a small tweak to a product can make a big difference. The most effective solutions are often the simplest ones.

Salvation Army Gift Box: Using moving boxes from a logistics company to indicate what you want to keep and what you want to give away when moving.

THE SALVATION ARMY, CROWN RELOCATIONS – GIFT BOX from Sungkwon Ha on Vimeo.

Reversible Barcode: Scan the product upside down and give 1 dollar to charity (video can be seen here)

ignoresave reversescandonate

Quite often agencies get briefs where it is stated “no matter what you do, don´t touch the product”. These are great examples where the agency has touched the product and made it better. Small tweaks can make a major impact.

We should be in business of commercial problem solving: not in the business of problem solving commercials.

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