Category Archives: Planning

May 20 2013
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Advertising, Digital Strategy, Marketing Strategy, Planning, Strategy

Modern Marketing: Are You Throwing Javelin or Shooting Hoops?

I might be biased as a Fin, but javelin throw is the most entertaining track & field sports ever. However, what makes good spectator sports is not necessarily good way to do marketing. Many companies are still stuck in the old ways of doing marketing, which painstakingly resemble the Finnish national sport:

Javelin Throw: Traditional Marketing

Seppo Räty, the best Javelin dude in the world

Seppo Räty, the epitome of no-frills javelin thrower

– Fixed amount of trials: In javelin you get six trials to prove that you are worthy. In traditional marketing you do couple of campaigns a year.
– Individual: You only worry about your own performance.
– No room for improvisation: You do what you have practiced and try to duplicate your practice performance. If things start to go sidetrack, it is hard to make changes in competitive situation. Same with big marketing campaigns, when they veer off-the-track you cannot really save them. When javelin is released, you can only hope for it to be a good throw.
– Make it or break it –situation: You either make the throw or not. Your bi-annual campaign is either hit or not. Success of the whole year is judged based on that single try.

Basketball: Modern marketing

In your face

This dunk is one of the many baskets done on the single game.

– No limit on trials, but limited amount of time: Trials depend on your opportunities you get during the game. The best players seize the good opportunities, but occasionally take bad opportunities as well.
– Collaborative: The success is not only based on the individual, but on how well your team is playing and also the level of your opponent.
– Room for improvisation: Practice is important and creates the core of what you do well. Your core skills also contribute to the average probability of succeeding (among other things). That is why it is important to invent as you go along. Success is about talent, hard work & many trials. More you try, the luckier you get.
– End-result matters: Individual throw can go in or not. Only thing that matters by the end of the day is the total amount of shots you got in and have they contributed to your team win. Some shots are more important than others though. One of the most important skills nowadays is the skill to recognize those important shot opportunities and seize them.

If we want to succeed in this changing world, it is not sufficient to improve our technique in the existing game. We have to totally change the sports we are in.

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Mar 18 2013
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Advertising, Business, Marketing Strategy, Planning, Strategy

Calculate the Success Rate of Your Next Marketing Campaign

Based on years of empirical research in real working environments, I have finally cracked the formula for estimating the success rate of your marketing campaign.

It is the following:

SR=C-(10%*X)

SR= Overall succes rate of the campaign

C= Estimated Concept Succes Rate. Below are the average success rates for different type of concepts:

Great Concept (GRC):100%
Good Concept (GOC): 70%
OK Concept (OKC): 50%

If you even your worst day will do something which is below “OK Concept”, you should probably change profession.

x= Amount of every very adjustment, addition, alternation, modificiation and other mutilation given in the revision routes.

So what we can learn from this formula?

1) If you want to maximize your success, aim always for the great work.
2) Even the greatest of concept can be killed with too many modifications. Five revision routes reduce the success rate of your campaign to the same as flipping the coin.
3) Most often, less is more. When you have simple and effective concept in your hands, cherish it. Those are usually the ones, which will succeed.

Mar 14 2013
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Business, Digital Strategy, Planning, Strategy

Wearable Tech: The End of The Mobile as We Know It?

When observing people playing with their smartphones, tablets and phablets*, it is quite hard to believe that handheld mobile phone is only 40 year old invention and has been in mainstream use only for the last twenty years depending on the country. The influence of mobile phone to human behavior has been profound. When comparing current smartphones to the first bulky ones, they are quite far away from its original purpose of speaking to each other. New devices are definitely mobile, not necessarily that much of phones anymore.

So enter the wearable tech. It will be the next step for the mobile revolution.

Phone has been just a transition period with mobile. Mobile consists of three important elements: freedom, access & connection. You can achieve those with multiple devices. When assessing the future of mobile, there are two major shifts happening. Firstly, we are moving to the age of different screens. Secondly, we are totally defining mobile in a new way. It easy to dismiss wearable tech as a fad, but Sergey Brin raises really important point in this comment from Ted Conference few weeks back:

“Is this the way you’re meant to interact with other people? Is the future of connection just people walking around hunched up, looking down, rubbing a featureless piece of glass? It’s kind of emasculating. Is this what you’re meant to do with your body? You want something that will free your eyes.”

Using of smartphone has created new behavior patterns for us (aptly documented in the excellent Curious Rituals). Wearable tech is ideologically step backwards from smartphones. It is technology adapting to existing human behavior instead of actively changing it. In a way, wearable tech is more natural than using smartphone.

When thinking about possibilities of wearable tech, I would closely benchmark sports companies. Quantified self –movement naturally started from sporting and has evolved lately to other areas. Nike FuelBand is one of the first crossover wearable tech products, which has its roots in sports but expands to other areas as well. The really big potential is with the normal people. Being a sports fanatic myself it is often hard to forget that the target audience of us is lucrative but still quite small. The wearable tech company who is able to tap the mainstream audience will win. And win big: the wearable tech industry is estimated to be worth of $6 billion by the end of the year 2016.

When creating wearable technology, we have to think quite deeply about the issue of what people would wear and what they are wearing now? Looking from that angle, the wearable tech products most likely to hit mainstream should be quite familiar product types. My hunch is that they will be either watches, glasses or clothing (or combination of all of these):

The Revenge of the Watch
Watch has been relevant for hundred of years. You do not necessarily use it to its original purpose of timekeeping, but it has still maintained its role as a status symbol for many people. If you check time from your mobile phones, why would you not send your WeChat-messages from your watch? It will be interesting to see will certain existing watch manufacturers with strong brand equity challenge the technology companies in this field?
Watch out for: Kickstarter all-star Pebble, The rumoured iWatch, traditional existing watch manufacturers, sports watch brands (such as Polar or Suunto)

Using Glasses to Look Be Smarter
What can I say about Google glasses that is not said in this video (NSFW)?

Nevertheless, I want to acquire one pair, despite all the privacy concerns.Google Glass has already competitors as well, but all the eyes will be on the Google on this one.
Important players: Google Glass, Luxottica (world´s largest eyewear company)

Maxwell Smart was Right
With clothing technology this rubber boot phone is definitely the most interesting one:
Rubber Boot Phone
(Designer Sean Miles project for O2)

Jokes aside, the smart clothing has more supporting function with wearable technology accessories (maybe excluding bracelets). Different sensors can track things in clothing, but it is unlikely that we use our underwear as the main starting point for our mobile communication or access. That being said, combination of smartphone and smart clothing will probably be quite crucial in the transition period when moving to the new era of mobile. Especially if quantified self- phenomenon continues expanding to even more mainstream audiences.

Will wearable tech be the future of mobile?
I truly think so. The question is when that future is evenly distributed to the whole world?

* Contender for the most annoying word invented in last couple of years.

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Mar 11 2013
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Advertising, Digital Strategy, Insight, Marketing Strategy, Planning, Social Media

Anatomy of An Insight: Oreo Separator Machine Series

I do not eat cookies.

But if I would eat them, they would definitely be Oreos. The 101 year old brand has been so on fire lately with their marketing activities. And their latest effort “Oreo Separator Machine” does not disappoint:

Product Insight: Oreo ads are great example of really simple but effective product insight. The product has two parts: crème & cookie. Those parts are so distinct frome each other that you are almost forced to select which part you like more. That difference can be polarizing as well and has been cause for endless arguments. Also the eating of the Oreo has own ritual for its users. The right one is of course this: Taking the top cookie off, eating it, licking the crème and finishing with the bottom cookie (mastered with Finnish Oreo knock-off Domino when I was child).
Majority of Oreo advertising has been about dramatizing either the interplay of its different parts or the ritual (typical example being this year´s super bowl ad for Oreo).

Creative leap: The great creatives in W+K combine couple of existing trends in these spots: D-I-Y tinkering (popularized by Mythbusters or Top Gear for autophiles) and Rube Goldberg Machine (Machines doing simple tasks in complicated ways. Lately popularized by Honda Cog, OK Go-This Too Shall Pass & Red Bull Athlete Machine).
These trends are combined with product insight and end-results are highly entertaining videos of how far people are going to separate the crème and the cookie:


Collaboration: These spots would not be so great, if the people doing separator machines would not be so entertaining. Nowadays doing great work is more and more about finding the new and surprising collaboration partners and giving them the brief and tools to do their own thing:


Continuum: In principle this series could last for quite long, as long as there are innovative collaborations and interest from the audience. Currently we are in fourth installment which ups the ante by involving robot butler Herb to the mix:


These ads are also refreshing, because they go against the old rule that you should not play with your brand if it is food. I think that if you get almost 4M views in YouTube for single product-centered video, the playing with food is not only allowed, but also highly recommended.

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Mar 07 2013
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Advertising, Insight, Marketing Strategy, Planning, Strategy

Are You Outrageous, Useful or Oblivious?

Catching people´s attention is increasingly more difficult. Skipping ads is easier than ever and the opportunities to enjoy truly great entertainment (which marketing communications seldom is) more vast than ever. People really do not care about majority of brands. Surprisingly they have more important things on their mind.

To make people care (even a little bit), you first have to make yourself known. In the current marketing climate, there is only two ways for that. You are either:

1. Outrageous
World´s most successful branded app is less popular than the most successful fart app. People love dancing babies, cats, crazy dances and many other inane things. If you want to create truly outrageous brand campaign, you have to benchmark the popular culture phenomena and be at least on the same level or go beyond that.
When to go outrageous?
When you want to get instant attention, maximize the eyeballs and virality of your campaign.
What it requires from the brand?
Balls
For what brands it works?
For lifestyle brands with edgy brand persona.

2. Useful
Moonwalking pony with Fleetwood Mac soundtrack does not work for all brands.
If you want to create something truly useful, first of all you have stop browsing all the marketing blogs (expect this, of course) and start browsing how the people are actually behaving.
You have to build your brand experience around the real experiences of your target audience. You should never assume that the audience would care about your brand a single bit unless you bring some value for them. Creating useful things is more demanding, difficult and than to shock people or get cheap laughs. However if you can truly become part of people´s behavior, it is much harder to break that relationship instead of jumping to the next outrageous fad.
When to go useful?
When you want to create something long-lasting
What it requires from the brand?
Patience & Investment
For what brands it works?
For what brands it would not? If you cannot create anything useful for your target audience, maybe you should do some deep brand soul searching.

Caution: Even though you create something truly useful, you have to still promote it. If you just build it, they will not come. 80% of branded apps have under 1000 downloads. Firstly because many times they are low quality marketing crap and secondly because they are poorly promoted.

If you are not either of the above, you have the one last resort for your brand:
Total oblivion.

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Mar 04 2013
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Digital Strategy, Marketing Strategy, Planning, Social Media, Strategy

Mastering the MIM: Marketer´s Guide to Mobile Instant Messaging

SMS is dead.
Long live MIM.

WhatsApp has been a major contributor of 25% decline of SMS in Spain. Chinese WeChat has over 300 million users. Over 90% of Korean smartphone users use Kakaotalk. These are just a few examples of the rising trend of the mobile instant messaging (MIM).

Instant messaging as such is not a new thing (remember ICQ?), but there are certain reasons why it has had its resurrection now:

1. Phones are increasingly more about data than talking
In developed countries nearly every new phone sold is smartphone. Smartphones are increasingly more about being smart than phone. There is app for that, now also for the basic phone features (talking and texting).

2. That data is getting faster
New 4G LTE (Long term evolution) phones will enable high-speed data for mobile phones. This opens new opportunities for what kind of content we can exchange in MIM platforms.

3. Facebook is so huge that it is already mass broadcasting
If you are average Facebook user sending your status update, the odds are that the message will be seen by your family, friends and colleagues plus countless of people you do not even know about. This is great, but serves more of people´s need for vanity and instant recognition. The most meaningful conversations happen with the people you know. Same phenomenon has been also reason for the success of Path.

4. There is always need for 1-to-1 communication
Some might argue that Facebook message does the trick. However the challenge is that Facebook is already flooded with so many messages, it is not that reliable way to catch people (at least not all of them). Phone has been relevant for so long because you can be quite certain that your message is received. Although Facebook has increased the number of “friends”, it has not really increase the number of “real friends”. The amount of those real friends is limited and many of interactions with those people we want to keep private.

5. World is getting smaller
Majority of MIM applications work internationally. The bread and butter of Telcos profit margins has been charging for international calls and roaming. MIM applications do not have those international boundaries. You want to communicate with your friends no matter where they geographically are.

6. World is getting more visual
Although SMS-messages have been relatively cheap, telcos are still taking quite big premium with multimedia messages. With MIM applications you can send whatever data possible and the because of the point 2 the alternatives are actually increasing all the time. Basic SMS- type of messaging is just the beginning for MIM applications and there will be probably lots of innovations in what kind of communication there will be.

What are opportunities for marketers?
Many MIM applications are still quite in infancy regarding their business model. Opportunities for marketers also vary greatly between different platforms. For example paid application WhatsApp is totally ad-free and there has not really been marketers using it (expect for personal use). On the other end of the spectrum is the WeChat, which is currently almost like Wild West with Chinese brands flooding there.

MIM applications are interesting part of mobile strategy for marketers. They provide straight access to consumer´s main screen: smartphone. As the smartphone is always within you, that is the straight pathway to consumer connecting digital to retail. That is the connection which every marketer wants to master. It might be that clever way to utilize MIM is the key for cracking that task.

But why anyone would want to have 1-to-1 connection with brand?

Compared to Facebook where your brand page reaches only fraction of your fans, MIM application has almost the hit-rate of 100%. This is creates a big responsibility for brands. You cannot flood your fans with messages such as “Like if you are ready for the spring!” or “Tell us in one word: (Our Brand) make me ______”. You are truly invading personal space with your message so it needs to add some real value for the consumer. In Facebook you are more likely to get away with stupid brand messages, although they are definitely not recommended in there either.

Here potential routes for marketers to utilize MIM:

1. Daily Deals & Promotions
Deals and promotions are always appreciated by the consumers. With MIM you can connect it phones and also create the sense of urgency to redeem those deals. Of course, provided that these deals are good.
2. Daily tips
MIM provides opportunities also for content marketing. It could be daily practice tips for sport brand. It could be song of the day for music service. Of recent campaigns Oreo Daily Twist could work in Whatsapp. The most important thing whether deals or content, is the expectation management. You have to be really candid about what kind of messages you send and how often. You have one change to lose trust and none chances to get it back.
3. Extension of loyalty card
Having own MIM circle for the valued customers could be great idea for rewarding your best customers with VIP treatment.
4. Rapid Market research
Combined with promotions or deals, MIM also provides vehicle for doing rapid market research and gather intelligence for your loyal customers.

It is too early to tell whether MIM will be the secret weapon that connects digital and retail. One thing is certain though: MIM cannot be left out of consideration for your mobile strategy.

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Feb 25 2013
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Advertising, Business, Marketing Strategy, Planning

Brutal Truth: Doing Good Work is Easy

Doing good work in advertising is easy.
You just have to make sure that you have the following things in the order:

1. Good product & Brand
Sometimes it is obvious that you are working with superior product (Apple comes to mind). Other times you have to really dig for the relevant difference, but it is there if you are willing to do the work (something like Orabrush). The sad truth is that sometimes you are dealing with mediocre or even lackluster product. Then you have three choices:
– Decline the work and suffer financially.
– Do mediocre work and hope that adequate media push will ensure enough tick in sales to keep you afloat.
– Do great advertising for it. That is the fastest way to kill inferior product.
Advertising does not create new needs for people. It just amplifies existing ones. If there is no need (existing or latent) for the product, you are pretty much screwed.

2. Good team
You need sound strategic and creative thinking and also the ability to sell that thinking. Sometimes you might have all those capabilities in one person, sometimes even 10-member global team is not enough. When having more than one person in that team, the best results come with right mixture of competition and collaboration. Great team is full of different strong-minded individuals who strive together towards same goal, but not necessarily without fight.

3. Good client
Idea is worthless until it is bought. That is why it is crucial to work with demanding and bright clients who do not settle for the mediocre solutions. Good client knows how to brief and to buy creative product and also treats you like a human being.

When you have these things in order, you only have to come up with one simple thing:

Brutal Truth
Some praise the insight, some an idea. I combine them together and call it brutal truth. That truth will separate and distinguish you from your competitors. It connects you with your customers. It will provide the springboard for creative leap.
Many times the separation between insight and creative idea is artificial. If you unearth surprising and unique insight, you might actually have your whole marketing communications in that single insight. If the insight is obvious or well-known, then the need for creative leap is much stronger. It is delicate balance between obvious and obscure.
It is brutal truth because it is not always pretty but always effective. It might be quick and dirty solution. It might require changing your whole marketing plan. You might need to break some taboos. You might need to go against the grain, or do totally same thing as others. Brutal truth might not be easy, but it is equally demanding for all.

Every time I have been a member of a good team working for good client around good product, we have been able to come up with brutal truth. When the marketing has been based on that brutal truth, the end result has always been great work.

It is that easy.

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Feb 20 2013
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Advertising, Business, Marketing Strategy, Planning, Strategy

What is Good Work?

One of the most common terms (besides ideas) in agencies, which is thrown around is “good work”. Probably everyone has different meaning for it, but I have always believed that good work is just two things.

It is effective and entertaining:

1. Effective
Good work has to provide above-the-average business results for the client. Average is not enough, because average results you can achieve with crappy work pumped up with strong media push. Also to go above the average means that the strategy work is not just stating the obvious. To be truly effective, the strategy must provide either great answer to current business problem or find lucrative business opportunity. Great strategy is all about finding the relevant difference.
Advertising is not art, so if the work cannot be measured with commercial criteria it cannot be truly good either.

2. Entertaining
Although advertising is not art, it is not door-to-door-selling either. Spamming your whole client list might be effective done once, but would ruin your hard-earned reputation at the same time. In marketing communications you are maximixing the effectiveness on the long run, not getting quick wins which are cheap.
Entertaining does not mean cheap laughs either. Zero Dark Thirty is entertaining movie, although it is not funny. Great advertising finds the right emotion to suit commercial purposes. Majority of our intentional consumption decisions are done emotionally (rational car buyers?) so if you do not spark any emotion you do not have the chance to be truly effective either.
Entertaining people is harder than ever. Our marketing communications competes head-to-head with the best content in the world. So when you are doing your next brand mobile application, ask yourself is this really on the same level as other good (not marketing) applications? If not, it does not probably take off.

In advertising, we tend to define the work too often with its novelty aspect. We are obsessed of doing something, which has not been done before anywhere. Sometimes it is for good reason. No one has not build the world biggest toilet paper mummy for any toilet paper brand (at least I hope so), but that is for good reason. That is completely stupid idea. In the search of novelty, we tend too often to shift doing gimmicks. More often than creating something completely new, good work is about looking the old things from new perspective.

Good work requires strong strategy with huge creative leap. On the long run, the selection is not either effective or entertaining. If you want to be ahead of your competition, you have to be both.

Also I have only talked about good work. The great work is totally different beast. Great work changes the whole world.

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Feb 15 2013
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Advertising, Digital Strategy, Marketing Strategy, Planning, Social Media

6 Seconds of Fame: Idiot´s Guide to Vine

I heard it through the grapevine, that Vine has been all the rage in the social media circles last couple of weeks.

Here is brief summary what it is all about:

What is Vine?
It is basically Instagram for short videos. Twitter mastered the microblogging with 140 characters and now it is aiming to do the same with microvlogging and six seconds. Vine currently works only in iPhone and best in conjunction with Twitter. Vine was launched on the end of January.

What it supposed to be?
“Posts on Vine are about abbreviation — the shortened form of something larger. They’re little windows into the people, settings, ideas and objects that make up your life. They’re quirky, and we think that’s part of what makes them so special.”
Dom Hoffman, co-founder & GM, Vine

How it works?
Go to Apple app store and download the Vine app. Then you (preferably) log on with your Twitter handle to the app. After that start shooting. The process is super simple: press what you want to film with your thumb. Then edit what you filmed to 6 second video. Share it on Twitter.
To use Vine is really intuitive and simple, but to make something worthwhile takes probably more than just six seconds.

How does it look like?

More examples can be found here.

What Twitter has to do with it?
In a way Twitter missed the Instagram bandwagon, so Vine is natural leap from photo sharing. It tries to benefit from the overall rise of visual storytelling in our current digital culture. It´s a little bit Instagram, little bit YouTube, little bit funny GIFs and working solely on your mobile. Twitter wants to strengthen it dominance in the short-form messaging and Vine is at least some sort of answer.

What brands already use it?
General Electric, Taco Bell, McDonald´s, Marriott Hotel, Urban Outfitters to name a few. Also porn industry has found it, like all the technological breakthroughs.

Give me some examples!
Not showing you the porn ones, but here are three Brand vines:

What brands should use it?
If your brand is already strong on Twitter, Vine is quite natural extension to your Twitter presence. If your company is not that active in Twitter, Vine probably is not the first social media channel you should invest in.

Where it can be used?
There are couple of good listings about potential use cases of Vine for brands, but currently I think the most prominent ones are the following six:

1. Flashing your brand´s digital cojones: Like with all new applications, there is currently the short timeframe when your brand can appear to be on top of the curve. Half-baked Vine executions will probably fill Twitter in the following weeks.
2. Improving your customer service: Short how-to guides about the products.
3. Spicing up the internal marketing: Employee presentations made more interesting and faster.
4. Even faster way to convince investors: Quick elevator pitch for your company.
5. Enhancing your rapid social media responses: Wheat Thins message to Questlove above is a good example of that.
6. Making your product catalogue come alive: New ways to showcase products (like Urban Outfitters has done below)

Hot or not?
Some might argue that Vine is a novelty app, but so is Instagram. That novelty had $715 million price tag. It remains to be seen will the 6 seconds be as revolutionary as 140 characters were. Vine has potential though. It is certainly something new. With its strong social, local and mobile dimensions it might just be the new killer app.

Now I am just waiting for Harlem Shake Vine edition.

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Feb 14 2013
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Advertising, Digital Strategy, Insight, Marketing Strategy, Planning, Social Media

Advertising should be like Harlem Shake

The biggest meme of the year thus far has been the Harlem Shake. Originally Harlem Shake was a dance coined in Harlem in 1980´s. It was inspired by Ethiopian dance called Eskista.
Last summer EDM artist Baauer did his song by the same name. It was played in the clubs, but nothing major happened.
Then it was quite quiet until YouTube-user called Filthy Frank did his version:

This video inspired other one, which created the current form of the Harlem Shake video:

Currently there are over 4000 Harlem Shake videos uploaded daily to YouTube with over 40 million views. The mainstream media is also quick to catch to the new Internet craze:

Visit NBCNews.com for breaking news, world news, and news about the economy

Harlem Shake is great example of what kind of content spreads in YouTube.

What marketers can learn about Harlem Shake?

1. Make it short
Attention span for the content in the Internet is getting shorter and shorter.
Who has time for a three minute music video?
Or a 500-word blog post?
You have to be able to tell your message in 30 seconds or 140 characters. That is all the attention you will get.

2. Make it stupid
If you want to make viral hit, you have to hit the lowest common denominator. YouTube videos are majorly consumed in coffee breaks. People want then to escape their boring routines. They want entertainment, not education. Harlem Shake fulfills that need.
You can watch quite many Harlem Shake versions within your lunch break.

3. Make it easy to participate
The concept of Harlem Shake is simple.
First the video starts with one guy (usually masked) doing usually quite boring dance move. After the breakdown the scene turns to total mayhem with more people. And that is basically it.
No difficult choreographies or difficult lines you have to remember. Just gather as many people you want and go crazy. This makes it also ideal for offices and workplaces to participate. Easier than have the whole office running marathon. Engagement has to be made as easy as possible. Harlem Shake provides a blank creative canvas where people can create their own interpretation. If you want to make it big and difficult, you can do it. But also if you want to make it quick and dirty. Harlem Shake just provides you the form and leaves you with the actual creative execution.

The Harlem Shake is interesting phenomenon from music and marketing perspective. Baauer´s label Mad Decent has been quick to ride the bandwagon and compiles the new versions to their Tumblr-blog.

Is it new Gangnam style?

That remains to be seen, but traditional popular culture mechanics were turned upside down in this case. Harlem Shake will be hit because of the consumer-generated meme*. With Gangnam style the pattern followed more the traditional music video route (the dance was in music video).

*And if the meme is machinated by Mad Decent, it makes it even greater case example for marketers.

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