Category Archives: Insight

Aug 02 2013
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Advertising, Insight, Planning, Social Media

Anatomy of An Insight: National Day Proposal

Too seldom I am able to highlight Singaporean ads here. Therefore I was delighted when I stumbled upon the new Mentos National Day song by BBH Asia-Pacific. The first Mentos National Day song about boosting the birth rate of Singapore was probably the most shared ad last year in Singapore. For Finnish person who has built his ad career mainly on rap songs and nationalism, this new song is even better:

Insight: Singapore & Finland are similar countries. Small, but highly successful countries which both are high on different international rankings (such as level of education). Singaporean media also regularly highlights news from Finland and has articles about the international rankings.
Based on my experience living in both countries, the mindset of the people is also somewhat similar. Both Singaporeans and Finns are obsessive about what other countries are talking about them. Which will mean that last year´s view counts might double as every Finn wants also to see what is talked about them.

Craft-wise this is definite improvement over last year´s campaign. Song is better (Lonely Island has been on heavy rotation), animation more sharp and the video is filled with more puns to find (also in Finnish). The chorus is nice nod to either strong Heavy Metal –heritage of Finland or to musical mish-mosh of this year´s official national day song.

Although the planner in me has not yet found the connection between Mentos and birth rate in Singapore, that was not as big issue as last year. The concept is already familiar enough. If (and hopefully when) Mentos does new song next year it is already an annual tradition and no one really thinks about why Mentos does National day song urging people to have sex.

Good example if you invent something which works, stick with it. Usually it works next time as well.

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Jul 26 2013
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Insight, Marketing Strategy, Planning

Mathematics of Creativity

John Leach on the “Mathematics of creativity” Part 1 from accountplanninggroup on Vimeo.

Stumbled upon this awesome presentation from John Leach. Although technically this is more about calculation than actual mathematics, it is still worth a look. Really entertaining and useful keynote.

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Jul 25 2013
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Insight

Stupidest Possible Creative Act is Still a Creative Act


When seeing something like the Vanilla Ice -remix above, the first “adult” reaction is to start complaining about how people now have too much time on their hands. That reaction is patronizing and also just plain wrong.
Clay Shirky has a great quote in his new book “Cognitive Surplus” about this phenomenon (emphasis mine):
Lolcat images, dumb as they are, have internally consistent rules, everything from “Captions should be spelled phonetically” to “The lettering should use a sans-serif font”.
Even at the stipulated depths of stupidity, in other words, there are ways to do a lolcat wrong, which means there are ways to do it right, which means there is some metric of quality, even if limited.
However little the world needs the next lolcat, the message you can play this game too is a change from we´re used to in the media landscape.
The stupidest possible creative act is still a creative act.

Seeing these Vanilla Ice mash-ups and Lolcat actually restores my faith in humanity. The makers of these have freed themselves of the opression of passive media and have become active makers. The quality of the content is secondary issue, although you must at least appreciate the craft in this video.

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Jul 24 2013
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Insight, Strategy

Never Say Sorry

Never say:
“Sorry, I haven´t had time to prepare for the presentation.”
If I would get my money back every time someone has started presentation in seminar with these words, I would be millionaire. Of course not mentioning which currency that would be in and provided I would ever actually pay for seminar attendance. The principle still remains. Speaking to any kind of audience is privilege and it is just impolite to be unprepared.

“Sorry, I haven´t been updating my blog recently.”
Readers can already see that from the timestamps. Majority of them does not even really care. When you are not updating your blog, you fail first and foremost yourself. Blogging is time for thinking and if you skip it, it starts showing. Not immediately, but after a while.

Perspiration & Inspiration
Although I have written two books, hundreds of blog posts, thousands of presentations, documents & mails during my career, I do not enjoy writing, especially the starting of it. Whether I have an idea for blog post or not, the first words are the most difficult ones. After those ones, the process usually starts to work. You either get an idea or start polishing and evolving the one you had. Writing gives necessary boundaries to the thinking. You have to argument your points. In our field of work you cannot separate idea from its argumentation. Putting things in written format forces you to take responsibility of what you are saying.

For me, inspiration starts totally out of perspiration. And that being said, I am aiming to perspire way lot of more in the future. Also in this blog.

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May 13 2013
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Business, Digital Strategy, Insight

How Hollywood Studios Predict Themselves to Fail

Due to the combined effect of the cheap movie prices and quite limited indie movie selection in Singapore, I have watched way more Hollywood movies during last year than I should. Based on that empirical research, I have to say that the overall quality of Hollywood films is currently really horrible.

The main reason for that is that studios have never played so safe as now. They have not necessarily been pushing the envelope before, but the shift even from “Spec-script”-era to current “Script Doctors” has been radical and unfortunately radically to worse. Still we see almost the same rate of failures as ever before, even though we are bombarded with lame-ass attempts of creating franchises. At the same time, HBO has proved that you can have compelling and challenging quality content and great revenues at the same time.

Why movie studios are missing the beat?

1. Past success does not necessarily predict future success
We tend to believe that our success is about our own achievement and failures are just a bad luck. In reality, it is mostly about luck. Many people claim to find formula for success, but actually they just extracted the similarities in successful projects and draw correlation from individual instances. That is easy. What is difficult is to find the actual combination and correlation of those extracted elements. This is especially true for surprise successes. The sequel for Blair Witch Project scored way worse in the box office than the original (although still profitable). Things tend to regress towards mean, so after abnormal success you are more likely to have normal success. In relation to abnormal success, anything closer to the average is regarded as failure.

2. Finding correlations where there is none
We correlate high education level with high productivity. According to many experts (such as Alison Wolf), this correlation is not true. It goes other way around: countries with high productivity tend to gain high education levels during time. According to the “script doctor” in the article you should not have bowling scenes in your script as on average they do not score that well. I have only one thing to say for the script doctor: Big Lebowski.

3. Everything unfamiliar scores bad in the tests
Would you have predicted the success of Indonesian Raid:The Redemption or Beasts of The Southern Wild? Fight Club scored really badly in opinion surveys but was highly successful in the box office. People tend to resist everything unfamiliar until they start to like it (case in point: Outkast-Hey Ya). I am not huge fan of tests, surveys and research, because at best they are just a poor reflection of reality. You can predict and test your movie as much as you want, but at the end-of-the-day the box-office is all that matters. Tests do not reduce risk, they just reduce your awareness of risk.

4. When playing safe, you will have only negative surprises.
Every major movie could not be prepared better: they are script-tested, based on existing franchise, have massive social media campaigns and start on more theatres simultaneously than ever before. Still many of the estimated blockbusters fail. They are predicted to be too big to fail, so they can only provide negative surprises.
The abovementioned small budget movies (Raid & The Beasts) have better ROI% than the biggest movie last year (The Avengers). And in the terms of pure cash, they got almost the same profit as the epic John Carter. That movie was considered as the biggest flop last year, although it was eventually profitable (globalization plays in favor of big movies, at least for the moment).
The main catch is that with the budget of John Carter, you could have produced over 200 Beasts of Southern Wild -movies. There are opportunities for 200 positive surprises.

The last point is really important in modern day marketing. We spend too much time predicting on the outcomes instead of actually doing things. As the potential outcomes are unknown in reality, the goal to succeed is the following:

1) Increase the amount of tries: There are no clutch players, just those who keep on shooting.
2) Limit the potential loss: Think like venture capitalist: the probability of success is relatively low, so you do not want to put your eggs in one basket.
3) Make it flexible: When you struck the goldmine, invest more. When it fails, kill it quick.

This is the “Anti John Carter” –approach. You will try more, fail more but win more on the long run.

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Mar 15 2013
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Digital Strategy, Insight, Marketing Strategy, Social Media, Strategy

Google Reader and the Missed Opportunity of RSS Feeds

Google Reader is now officially announced dead. Slowly it has been dying for quite a while.

I am one of the apparently very few relics, who have been using Google Reader actively for years and years. Personally it has been the most useful Google tool for me right after search and Gmail. Without using Google Reader (and other digital fossil Del.icio.us, which is still alive but struggling), writing of my first book would have been much more tedious process.

Looking from the business perspective and reflecting the overall downward trend of success of RSS feeds, the decision to kill Google Reader is a no-brainer. Everyone gets their news and blog posts either from search or from social networks, who needs separate place to go for their internet content?

Well us professionals and hobbyist, for instance.

I am passionate about few things. Other half is a work related and others are hobbies (basketball, hip-hop music, literature and movies). Google reader was my starting point for getting my daily fix on those high-interest subjects. Additionally I also use social networks and Google search to find stuff, but for me those are not the primary sources of information. When sharing is the only currency, it will be eventually lead to dumbed down content. Just watch any of the titles of your average web publication.

So farewell RSS feeds, the social media sharing is the way to drive traffic these days.

The demise of RSS Feeds, can be summarized to one word: complicated.
Starting with the name: RSS sounds like some kind of disease. Then there was the ease of use, or lack thereof. Although you did not have to be rocket scientist to get yourself RSS feed reader, it required still more commitment than the normal internet user wants to have with their platforms. The adding of the RSS feeds was not intuitive enough and the logo did not really reach adequate awareness. If following and subscribing would have had button something akin to Facebook like, the situation might be totally different.

Personal blogs have been largely replaced by tweets and Facebook status updates. The promise of RSS Feed Reader is still valid. You get the news you are actively interested to one place. People have not stopped consuming content in the Internet, more the other way around. The way to consume it has shifted more towards social, but there are some users who want to have also more curated experience for their content. Those users are not necessarily lucrative target audience.

Like Rob Fishman points out in his excellent article in Buzzfeed, Google Reader was the closest to functioning social network Google has ever been (excluding maybe for YouTube). I am deliberately excluding Gmail, as the nature of it is more 1-to-1 connections. As the “success” of Google+has shown, building it over Gmail was not necessarily the wisest decision. The mass using Gmail does not necessarily convert to more public sharing of social network, although it might make business sense on the paper. If Google would have invested to Google Reader and pushed it organically towards more social experience, they might have really successful social platform in their hands.

I was actually really active in Google Reader back in the day and sharing content like there was no tomorrow. That lasted until it was connected to Google+, which made it too overbearing. I was not the only one. Google Reader really never got a chance to truly try to strive in the marketplace on its own. Like former Google product manager explains in Quora, the Reader developer team was stretched thin and utilized mostly in other failed projects. Google Reader –based social network would have been the social platform, which is still truly lacking in the marketplace. The social network that is built around your user interests and passions. Maybe the new MySpace is trying to fill that gap, at least with music.

I will not shed tears for Google Reader. The decision makes definite short-term business sense. On the long run however, we will never know. Disappearance of Google Reader might have surprising effects on the digital content ecosystem. Although it has not been major traffic driver for the sites, it might alter and shift the readership radically of certain content providers.

Killing Google Reader and betting with Google+ are probably smart decisions. The real question is, are they wise decisions? Meanwhile Google Reader remains as an artifact of the potential social media success Google is still desperately trying to achieve. Until 1st of July, that is. As I am writing this, I am moving my Google Reader subscriptions to Feedly.

Old habits are hard to kill.

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Mar 11 2013
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Advertising, Digital Strategy, Insight, Marketing Strategy, Planning, Social Media

Anatomy of An Insight: Oreo Separator Machine Series

I do not eat cookies.

But if I would eat them, they would definitely be Oreos. The 101 year old brand has been so on fire lately with their marketing activities. And their latest effort “Oreo Separator Machine” does not disappoint:

Product Insight: Oreo ads are great example of really simple but effective product insight. The product has two parts: crème & cookie. Those parts are so distinct frome each other that you are almost forced to select which part you like more. That difference can be polarizing as well and has been cause for endless arguments. Also the eating of the Oreo has own ritual for its users. The right one is of course this: Taking the top cookie off, eating it, licking the crème and finishing with the bottom cookie (mastered with Finnish Oreo knock-off Domino when I was child).
Majority of Oreo advertising has been about dramatizing either the interplay of its different parts or the ritual (typical example being this year´s super bowl ad for Oreo).

Creative leap: The great creatives in W+K combine couple of existing trends in these spots: D-I-Y tinkering (popularized by Mythbusters or Top Gear for autophiles) and Rube Goldberg Machine (Machines doing simple tasks in complicated ways. Lately popularized by Honda Cog, OK Go-This Too Shall Pass & Red Bull Athlete Machine).
These trends are combined with product insight and end-results are highly entertaining videos of how far people are going to separate the crème and the cookie:


Collaboration: These spots would not be so great, if the people doing separator machines would not be so entertaining. Nowadays doing great work is more and more about finding the new and surprising collaboration partners and giving them the brief and tools to do their own thing:


Continuum: In principle this series could last for quite long, as long as there are innovative collaborations and interest from the audience. Currently we are in fourth installment which ups the ante by involving robot butler Herb to the mix:


These ads are also refreshing, because they go against the old rule that you should not play with your brand if it is food. I think that if you get almost 4M views in YouTube for single product-centered video, the playing with food is not only allowed, but also highly recommended.

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Mar 07 2013
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Advertising, Insight, Marketing Strategy, Planning, Strategy

Are You Outrageous, Useful or Oblivious?

Catching people´s attention is increasingly more difficult. Skipping ads is easier than ever and the opportunities to enjoy truly great entertainment (which marketing communications seldom is) more vast than ever. People really do not care about majority of brands. Surprisingly they have more important things on their mind.

To make people care (even a little bit), you first have to make yourself known. In the current marketing climate, there is only two ways for that. You are either:

1. Outrageous
World´s most successful branded app is less popular than the most successful fart app. People love dancing babies, cats, crazy dances and many other inane things. If you want to create truly outrageous brand campaign, you have to benchmark the popular culture phenomena and be at least on the same level or go beyond that.
When to go outrageous?
When you want to get instant attention, maximize the eyeballs and virality of your campaign.
What it requires from the brand?
Balls
For what brands it works?
For lifestyle brands with edgy brand persona.

2. Useful
Moonwalking pony with Fleetwood Mac soundtrack does not work for all brands.
If you want to create something truly useful, first of all you have stop browsing all the marketing blogs (expect this, of course) and start browsing how the people are actually behaving.
You have to build your brand experience around the real experiences of your target audience. You should never assume that the audience would care about your brand a single bit unless you bring some value for them. Creating useful things is more demanding, difficult and than to shock people or get cheap laughs. However if you can truly become part of people´s behavior, it is much harder to break that relationship instead of jumping to the next outrageous fad.
When to go useful?
When you want to create something long-lasting
What it requires from the brand?
Patience & Investment
For what brands it works?
For what brands it would not? If you cannot create anything useful for your target audience, maybe you should do some deep brand soul searching.

Caution: Even though you create something truly useful, you have to still promote it. If you just build it, they will not come. 80% of branded apps have under 1000 downloads. Firstly because many times they are low quality marketing crap and secondly because they are poorly promoted.

If you are not either of the above, you have the one last resort for your brand:
Total oblivion.

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Feb 14 2013
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Advertising, Digital Strategy, Insight, Marketing Strategy, Planning, Social Media

Advertising should be like Harlem Shake

The biggest meme of the year thus far has been the Harlem Shake. Originally Harlem Shake was a dance coined in Harlem in 1980´s. It was inspired by Ethiopian dance called Eskista.
Last summer EDM artist Baauer did his song by the same name. It was played in the clubs, but nothing major happened.
Then it was quite quiet until YouTube-user called Filthy Frank did his version:

This video inspired other one, which created the current form of the Harlem Shake video:

Currently there are over 4000 Harlem Shake videos uploaded daily to YouTube with over 40 million views. The mainstream media is also quick to catch to the new Internet craze:

Visit NBCNews.com for breaking news, world news, and news about the economy

Harlem Shake is great example of what kind of content spreads in YouTube.

What marketers can learn about Harlem Shake?

1. Make it short
Attention span for the content in the Internet is getting shorter and shorter.
Who has time for a three minute music video?
Or a 500-word blog post?
You have to be able to tell your message in 30 seconds or 140 characters. That is all the attention you will get.

2. Make it stupid
If you want to make viral hit, you have to hit the lowest common denominator. YouTube videos are majorly consumed in coffee breaks. People want then to escape their boring routines. They want entertainment, not education. Harlem Shake fulfills that need.
You can watch quite many Harlem Shake versions within your lunch break.

3. Make it easy to participate
The concept of Harlem Shake is simple.
First the video starts with one guy (usually masked) doing usually quite boring dance move. After the breakdown the scene turns to total mayhem with more people. And that is basically it.
No difficult choreographies or difficult lines you have to remember. Just gather as many people you want and go crazy. This makes it also ideal for offices and workplaces to participate. Easier than have the whole office running marathon. Engagement has to be made as easy as possible. Harlem Shake provides a blank creative canvas where people can create their own interpretation. If you want to make it big and difficult, you can do it. But also if you want to make it quick and dirty. Harlem Shake just provides you the form and leaves you with the actual creative execution.

The Harlem Shake is interesting phenomenon from music and marketing perspective. Baauer´s label Mad Decent has been quick to ride the bandwagon and compiles the new versions to their Tumblr-blog.

Is it new Gangnam style?

That remains to be seen, but traditional popular culture mechanics were turned upside down in this case. Harlem Shake will be hit because of the consumer-generated meme*. With Gangnam style the pattern followed more the traditional music video route (the dance was in music video).

*And if the meme is machinated by Mad Decent, it makes it even greater case example for marketers.

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Oct 19 2012
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Advertising, Insight, Marketing Strategy, Planning

Anatomy of An Insight: #firstworldproblems

And somewhere around the world
Someone would love to have my first world problems
Kill the moon and turn out the sun
Lock your door and load your gun
Free at last now the time has come to choose
-Matthew Good Band: Omissions of Omen

I am not huge fan of advertising for charity organizations. The work tends to be either scam or too preachy for its own good. What is usually lacking in creative idea, is compensated in shock value. That is why it was refreshing to see this:

Insight: In developed countries, our (first world) problems are quite trivial compared to (real) problems in developing countries.
#firstworldproblems

Behavior: Although the insight in the campaign is quite simple truism, it is the behavior of the brand what makes it stand out. #firstworldproblems was popular meme and DDB found a great way to hi-jack that meme to benefit WaterIsLife. Tweets about #firstworldproblems are ironic and at least meant to be tongue-in-cheek. With this campaign, you are forced to think at least for a while about real world problems while you are cracking jokes about your iPhone´s lousy battery. Of course it induces guilt, but isn´t that the main emotion you actually want to raise when doing advertising for charity organization?

It is tricky for brand to take advantage of existing memes. You have to know the meme upside down and then also bring new meaning to it. What was parody was turned to something serious. With this campaign, that was done perfectly. Zigging when everyone else is zagging.

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